Attendance
Does our company offer a grace period for being late?
1 minute
What are some common forms of misconduct?
Improper employee behavior that is inappropriate for the workplace and negatively impacts their work environment or peers. (Ex.Theft, Sexual Harassment, Etc.)
Attitude/behavior
Knowingly disobeying policies or procedures
How many occurrences for job performance can occur before submitting for termination?
4
where can our company policies be found?
On employee handbook on wurk, Sharepoint, or Teams
Do all incidents need to be logged into the pending log?
Yes
How many unexcused early leaves result in an occurence?
2 (unless sick hours or early leave form is approved.)
When should you send over incidents of misconduct to HR?
All incidents of misconduct can be sent over to HR, however if the workplace is unsafe for any employee because of misconduct then the incident must be reported immediately.
What infraction must also be categorized as Job performance according to the daily report?
Missed Punches
What is our company's progressive discipline action process?
Verbal, Write up, Final, Termination
When does a conversation or DAR need to be delivered?
Any conversations or DARS should be delivered within 36 hours from logging it in the pending log
What can you do to excuse you from a call out?
Contact call out hotline 3+ hours prior, submit 8 hours of sicktime within 24 hours or provide DR note by next scheduled shift
Is not clocking out on purpose a form of misconduct or job performance?
Job performance
When should a DAR be issued for Job performance?
Not following SOPS, or Not following duties listed in their job description.
Is attendance only one category?
absences, tardies, and unexcused early departures are all different subcategories and must be counted separately.
How do managers document disciplinary actions?
Managers should use two logs to document all verbal warnings, written warnings, final written warnings and terminations
Pending log - used to document which employees have pending disciplinary conversations with management due to an observation or infraction. All employee infractions are listed on this log
Incident log - used to document any infractions an employee may have. Each employee has their own incident log
What are the four attendance infractions that are most common?
Call out/NCNS, Tardy, Meal Violations/Penalty, Unexcused Early Leave.
On September 2nd , Employee Fred was having an intense/aggressive discussion with a customer who was giving him a hard time. Manager Steve overheard the conversation. Freds incident log shows one previous infraction of misconduct (behavior) Which follow up action should the manager proceed with?
written for misconduct.
When should you offer an employee PIP?
A pip can only be offered after any job performance write up, however the area of improvement must be coachable.
What is the odd even rule?
Any odd number of 'infractions' make an incident . Any even number of 'infractions' make an occurrence (Write Up). Only for tardies and early departures.
At what point should an incident be moved over to the employee's personal incident log?
Incident should be moved over to their personal file after approved DAR/Conversation has been delivered.
Layla has missed her shift on 6/25/23 with no prior notice. Layla's incident log shows 2 nc/ns, 5 tardies, and 1 early leave. What level of infraction Dar must be issued to layla?
Final for Attendance (NCNS/Call Out)
On January 2nd, Carol (GM) notices a discrepant amount of cash from the night prior. After investigation has been completed. Carol discovers that Jeffrey (Onsite Manager) was seen taking a change bundle home for the day. What follow up action should Carol proceed with?
Carol must document and collect all necessary evidence. Carol must send this over to HR immediately so the employee can be suspended while a full investigation takes place. Once HR has conducted investigation and come to a conclusion Carol must submit for termination in the WURK system
On July 1st, Brett the manager on duty forgot to punch out for his closing shift. Brett's incident log shows no prior history of Mp. What follow up action must be documented?
Verbal for Job performance.
What is the difference between an incident and an occurrence?
Occurrences are defined as follows:
One (1) unexcused, unprotected absence is considered an occurrence.
Two (2) tardies is an occurrence.
Two (2) unexcused early departures is an occurrence.
What is our company's progressive discipline action process?
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