OBSESS OVER OUR CUSTOMERS
"I never ask what customers want, I just assume I know." This behavior gets you sent to this place.
What is the "avoid" column?
This is what you're doing if you settle for mediocrity in your product.
What is losing?
If you dismiss a new idea without listening, you're doing the OPPOSITE of this value. Name it.
What is Challenge (Your) Thinking?
If you're waiting for perfect information, you're doing THIS (the opposite of the value).
What is getting stuck in analysis paralysis?
If you work in a silo and withhold information, you're actively _____ this value.
What is violating or destroying?
When a customer calls with a problem, this is more important than your coffee break.
What is actively listening to their pain points?
"There's only ONE way to solve this problem." What value are you actively violating?
What is Compete to Win?
Before you recommend something, you should base it on these, not vibes.
What are data and facts?
We iterate in THIS timeframe, not weeks or months.
What are days?
"That problem isn't MY job to fix." What are you avoiding?
What is taking ownership?
Focus your energy on THIS, not the stuff that distracts from delivering value.
What is customer goals, needs, and challenges?
To stay ahead of competitors, you must do BOTH of these things.
What are stay informed of industry trends AND competitor strategies?
"I've always done it this way." This is the enemy of this value.
What is traditional methods without questioning their effectiveness?
"I'm too scared to try because I might fail." This is the #1 behavior to _____.
What is avoid?
Complete the vibe: We value talented people who are great at their job AND _____.
What is even better working together?
True or False: "Making decisions that benefit TR but not our customers" is embracing this value.
What is False?
This three-word description captures how we approach competition.
What is tenacious, agile, and resourceful?
To truly challenge thinking, you need an open _____ and receptiveness to _____.
What is mind and change?
Speed and _____ should NOT be traded off against each other.
What is quality?
To win together, appreciate these three things: each other's value, shared _____, and _____.
What are contributions and collaboration (accept any two)?
Complete the motto: "If it doesn't _____, it doesn't matter."
What is help the customer succeed?
The phrase "think _____ _____ _____ challenges" completes this embrace behavior.
What is outside the box to overcome?
We have this to disrupt the market and even ourselves.
What is courage?
Remove these from each other's way to stay adaptable and pivot quickly.
What are bottlenecks?
When something goes wrong, DON'T shift blame — do THIS instead.
What is take responsibility by owning your actions and outcomes?