Compass Culture
Path of a Patient
Modalities
DEI & AIL
Programs & Roles
100

Where are our current Compass locations/sites?

Northbrook

Chicago

Virtual

Oakbrook

Silver Spring

Wisconsin!! - soon, bonus points

100

Name the 6 steps in the Path of a Patient. 

1. Contact Center

2. Intake 

3. Program Start

4. Stepdown

5. Discharge

6. Post-Program

100

What are the four components in the CBT cycle? (Bonus points if you identify one reason why we use CBT at Compass/this LOC)

1. Thoughts 

2. Emotions

3. Physical Reactions

4. Behaviors 

(Short term, present focused, accessible, skill/hw based)

100

Name one reason why affirmative and inclusive language is important. 

- Values identities, ideas, and cultures

- Communicates our values and feelings 

- Furthers social and cultural diversity

- Reduces negative stereotypes

100

What are the 4 universal services offered across all Compass sites?

Bonus points for naming our site-specific services! 

Mood & Anxiety

OCD/Complex Anxiety
Trauma
MHSU

Site Specific: Young Child (CHI), MHPI (NBK and VIR O18)


200

What are the Compass Key Initiatives?

- Access to Care
- Optimal Outcomes 

- Patient & Family Engagement 

- Continuity & Excellence 


200

Who is responsible for getting a new patient acclimated to program on their first day?

Compass Advisor 

200

What are the 3 levels of cognition?

Automatic Negative Thoughts

Cognitive Distortions

Core Beliefs

200

What is belonging, and why does it matter?

- Feeling accepted and valued as yourself within a larger whole. 

- Buffers against stress, increases motivation, protects against depressive symptoms, engages team members 

200

Identify 3 roles or responsibilities of YOUR clinical role. 

Answers will vary. 

300

Who are the founders and president of Compass?

David Schreiber

Claudia Welke

Paul Mueller

300

What are the 4 Compass Care Principles?

- Symptom reduction & increased safety (are patients feeling and doing better? less at risk?)

- Goal attainment (how much progress have they made towards their goals/objectives?)

- Distress & patient functioning (what is patients baseline? how is their daily functioning?)

- Treatment guidelines (have we implemented all possible treatment approaches to support our patients?)

300

What are the 4 pillars of DBT?

1. Mindfulness

2. Distress Tolerance

3. Interpersonal effectiveness

4. Emotion Regulation 

300

Define cultural humility. 

- Understanding, accepting, and respecting group difference 

- Continuous curiosity, reflection, and learning 

- Actively addressing injustice and power imbalances. 

- Cultural humility has no end point!! 

300

Identify 2 other clinical roles that YOU collaborate with and HOW you do so. 

Answers will vary. 

400

What are the 3 main components of Compass' mission?

Compassionate Patient Care

Science Based Care

Patient Centered Care

400

What are our 4 Treatment Guidelines?

- Recommended Treatment Days

- Treatment Adherence & Engagement 

- SMART(ER) Goal Planning 

- Model Adherence (CBT/DBT/ACT/MI)

400

What are 3 ways ACT challenges us to shift our thinking (ACT Paradigm Shift)?

- Happiness is not a realistic treatment (or life) goal (true human experience includes the full range of emotions) 

- Shifting away from an emphasis on symptom reduction (we are able to live a quality life in the presence of the symptoms we experience if we choose to act with our values in mind)

- Shifting away from challenging irrational thoughts (it doesn't matter what type of a thought you have, it matters how you choose to respond to that thought or whether you choose to respond to that thought at all!)

400

What are 3 things to consider before giving feedback on language?

1. WHEN 

2. WHERE 

3. HOW 

400

What are the overarching responsibilities of all leadership roles?

Supporting Staff

Ensuring patient care

Driving key initiatives

500

Name 4 of the 8 Compass values and share which you connect with the most! 

Connection

Patient-centered care

Cultural Humility

Innovation

Passion 

Teamwork

Agility

Continuous Improvement 

500

Identify 4 ways our key initiatives show up in our path of a patient! (one for each key initiative)

- Access to Care

- Optimal Outcomes

- Patient & Family Engagement

- Continuity and Excellence


500

Walk us through an ACT intervention!

Metaphors, Values & committed action, Pushing away paper exercise, Tug of War, etc. 

500

What 6 factors do each individual contribute to the overall diversity of a group?

(Diversity refers to all different elements and characteristics within a group)

1. Race

2. Ethnicity

3. Gender

4. Age

5. Perspectives 

6. Experiences

500

Name Compass' 5 operational roles. 

1. Patient Care Coordinators (PCCs)

2. Patient Advocates (PAs)

3. Utilization Review

4. Revenue Cycle

5. Patient Experience