PROFESSIONAL
Being aware of and managing yourself, your behavior, and your relationships with others.
What is professionalism?
Teamwork is the collaboration of two or more people in order to accomplish a common goal.
What is Teamwork?
Passion is a healthy expression of this core motion.
What is anger?
We all share this eternal moment in time.
What is now?
Communication requires these three things much like sound.
What is a transmitter (source), medium and receiver?
Empathy fuels this.
What is connection?
This is the stage of conflict that is visible and usually includes arguments and disagreements.
What is Manifest Conflict?
If we are ________, we can manage ourselves well.
What is self-aware?
This is the only person that you can control on a team.
Who or what is you?
Anxiety is the unhealthy expression of this core emotion.
What is fear?
These are unexpected things that seem to steal time from us. They are urgent and important.
What is emergencies?
This is the most used type of communication.
What is verbal?
Sympathy drives this.
What is disconnection?
In this strategy, individuals tend to sidestep or ignore conflicts altogether. They may avoid expressing their own concerns and also refrain from addressing the concerns of the other party.
What is Avoidance?
When a leader is ______________, they can relate well to others and learn how to communicate ideas and needs effectively.
What are is socially aware, relationally aware or relational awareness?
This is what a team is together to accomplish.
What is a clear or common goal?
Intimacy is the healthy expression of this core emotion.
What is loneliness.
These are the things that we like to do and would rather invest our time in. They are not urgent or important.
What is leisure?
This type of communication shoudl be used most often in an employment situation.
What is written?
Feeling for people is _______.
What is sympathy?
This stage of conflict is when the individuals in conflict both are aware that there is something wrong.
What is Perceived Conflict?
Time management and boundaries are two competencies that relate to __________________.
What is self-management?
This is how team members know who is doing which job to ensure that the goal is accomplished.
What are defined roles?
Resentment is an unhealthy expression of this core emotion.
What is hurt?
These are the things that we feel we must give time to. They are important but not urgent.
What is Priorities?
Perception, language, culture and emotions can all be ____________ to effective communication.
What is barriers?
Feeling with people is ___________.
What is empathy?
This strategy aims to find a middle ground where both parties make concessions to reach a mutually acceptable solution or where one party makes concessions so that the other party achieves what they want.
What is Compromising?
These are the two main reasons people get fired from or lose their jobs.
What is poor job performance and misconduct.
This is how the team knows what to do to accomplish the goal.
What is communication?
Freedom or forgiveness is a healthy expression of this core emotion.
What is guilt?
These are the things that we have chosen to give time to and make routine in our lives. They are urgent but not important.
What is Commitments?
One of these is not a good tip for effective communication as the person communicating: Be Clear, Know Audience, Empathize, Use Correct Medium
What is Empathize?
Empathy is driven by concern and sympathy is driven by this.
What is pity?
In this stage of conflict, only one person is aware that there is conflict.
What is Latent Conflict?
A professional leader is good at _____________ if they are competent in effectively managing their relationships with others well, whether they are business or personal relationships.
What is relationship management?
This is when team members are honest about their contribution and willing to take ownership of their actions.
What is Trust and Accountability?
Indulgence is an unhealthy expression of this core emotion.
What is glad?
This is a calculated investment.
What is a priority?
One of these is not a good tip for effective listening: Stop talking, Be patient, Empathize, Consider Timing
What is Consider Timing?
One of these is not a quality of empathy: No judgement, Seeing The Silver Lining, Perspective Taking, Recognizing Others Emotions
What is Seeing The Silver Lining?
This strategy involves prioritizing the needs and concerns of the other party over one’s own.
What is Accommodating?
This is another word to describe a skill that is learned and applied successfully.
What is competency?
This how the team works through challenges and barriers to accomplishing the goal.
What is conflict management?
Humility or empathy is a healthy expression of this core emotion.
What is shame?
This ensures that we don't over commit unnecessarily.
What are healthy boundaries?
W.A.I.T. is an acronym for this phrase.
What is Why Am I Talking?
Empathy requires this.
What is vulnerability?
This is a win-win strategy that seeks to address the concerns of both parties fully.
What is Collaboration?