Navex
What is the Navex product that we compete against the most?
EthicsPoint
T/F: AllVoices has more integrations options than HRA.
FALSE. AllVoices offers a limited number of integrations, each highly variable in integration depth: AllVoices only supports integrations with UKG, BambooHR, and Zenefits with API-driven, bi-directional data transfer. Integrations with other systems are one-way flat-file transfers and require significant custom work that the client is required to undertake.
What team was ServiceNow originally designed for?
What were they formerly called?
i-Sight
What is a piece of HRA thought leadership that helps our customers and prospects determine the impact to their bottom line?
ROI calculator
Why do we primarily lose to Navex?
The org is already using Navex, and Compliance or Legal generally owns the contract with Navex.
Why do we primarily lose to AllVoices?
Price: Perceived to be one of the most inexpensive HR case management/ ER platforms on the market and often positioned as the “low-cost leader.”
Why do we primarily lose to SNOW?
Sticky Enterprise Product: ServiceNow requires massive investment in set-up, configuration and management. Enterprise organizations push HR/ER to adopt it. ServiceNow is pushing customers to expand their use of ServiceNow in the org due to the investment and connected workflows it provides an enterprise org.
Why do we primarily lose to CaseIQ?
Price.
What are the 2 forms of intake in HRA's product suite??
managER and Speakfully
Why would a Navex customer have an issue with customer support?
All configurations must be completed by Navex staff. Any configuration must be completed by Navex staff; there is a limited ability for customers to do anything within the platform. Takes 6-12 weeks to get simple configuration changes.
What is the name of AllVoices' AI co pilot?
Vera is the name for their Virtual Employee Relations Assistant.
What's the potential risk of HR using ServiceNow?
IT Access to Sensitive Info: ITSM is the foundation limiting HR's involvement in HR case management lifecycle management. ServiceNow lacks platform control and oversight because it's owned by IT because of ITSM is the foundation. IT could potentially accidentally access sensitive or confidential employee information.
How does a CaseIQ access reporting?
Uses an OEM license from Yellowfin for analytics and reporting that requires BI-level experience & skillset: Requires familiarity with BI scripting and use, which requires a technical persona
Name 2 features of HRA's analytics platform.
Name at least 3 departments that could possibly be using Navex in an organization as their catch-all ticketing system.
HR, Security and IT, ethics & compliance, and legal.
Whistleblower is a self-service edition allows customers to pay and access the product 100% online without a sales rep. 50% of their customer base comes from sales of the "whistleblower" platform.
Roughly how many SNOW customers are in fact on the current release of the platform?
Why is CaseIQ's reporting inferior to our analytics?
Yellowfin reporting requires navigation to a separate web domain/web page: To view Yellowfin dashboards and reports, users are forced to navigate to a separate website to view Yellowfin insights and dashboards
What is HRA's mission statement according to the website?
"Our mission is to help organizations protect their reputation and build more trusted workplaces."
- Deb Muller, Chief Executive Officer
What are 2 reasons why HRA is a better investment than Navex??
End-to-End: EP optimized for incident intake and employee reporting wheras HRA is the end-to-end case management solution.
Reporting: HRA provides actionable insights including the ability to conduct event case analysis to link reporting to industry or customer events that are missing in Navex.
Flexibility: HRA allows customers to make changes to meet their needs. HRA admins can configure A LOT.
Customer Support: Navex NPS is around 25 (low), ours is 69.
Benchmarking: HRA provides best practices, benchmarking data, and thought leadership.
What are 2 reasons why HRA is a better investment than AllVoices?
End-to-End: HR Acuity is a complete case management solution, not just an employee relations platform:
Scalability: HR Acuity offers more configurability to meet the unique needs of your company and employe
Best Practices: HR Acuity offers more OOTB workflow, templates, & thought leadership.
Reporting: HR Acuity supports native, actionable insights without leaving the platform
Benchmarking: HR Acuity supports best practices and benchmarking data by company size and industry that AllVoices lacks.
What are 2 reasons why HRA is a better investment than ServiceNow?
Trick Question: Don't need to make this case the two can work together for ticketing (SNOW) and case management (HRA).
Easy to Use: HRA is built out of the box for HR/ER not originally built for IT like SNOW and it's single tenant requiring upgrades.
Integrations: HRA supports more OOTB integrations and we're a Workday partner! Many of SNOW users are likely using Workday HRIS.
Benchmarking: We're the thought leader in this space ER/HR and we support customers with data on "what success looks like" with best practices and benchmarking data by company size and industy.
What are 2 reasons why HRA is a better investment than CaseIQ??
End-to-End: HR Acuity is a complete case management solution, not just an investigative management solution:
Purpose Built: Case IQ is a platform built originally to manage the investigative process for government and law enforcement and then pivoted to support HR.
Integrations: HR Acuity supports more OOTB integrations versus Case IQ, which relies on custom integrations with HRIS and service management solution
Benchmarking: HR Acuity supports customers with best practices, thought leadership, and benchmarking data by company size and industry
What languages does HRA support for in-app translation of reported issues?
Latin based languages: Italian, French, Spanish, Portuguese, Romanian