Chat Transcripts
Client said I’m currently receiving direct deposit and the issuer says it made a direct deposit payment to me on 10/13 but there’s nothing in my account two days later.
Is this a complaint?
Yes, it is a complaint since the client is alleging they have a missing direct deposit.
For my credit card account last night I submitted a payment of $400 but I don’t see it.
What complaint option from CQC would you choose?
Bill Pay - Bill Pay Incorrect
The three questions we need to hit when filing a complaint
What did the client say?
What did we find out?
What did we do and advise?
Client said I made a wire transfer on October 12th and the transfer has not reached the recipient.
Is this a complaint?
Yes, it is a complaint since the client is alleging the recipient did not receive the transfer.
I tried to make a debit card payment to company in South Africa yesterday and it didn’t go through.
What complaint option from CQC would you choose?
Block Decline Frustration - No Bank Decline Found
(CHAT) When you need to refer a client to call customer service to resolve their issue, do we track the complaint, or let the associate who will resolve track?
Yes! In chat, our resolution is referring the client, we track this.
Client said I went into my account online to pay someone using Zelle. It told me it couldn't complete the transaction and to try again later.
Is this a complaint?
Yes, it is a complaint since the client is alleging that they received an error when making a Zelle transfer.
My foreign currency order has been cancelled why did this happen?
What complaint option from CQC would you choose?
US Currency Order Customer Cancelled Order
If you chat with a client and file the complaint for their concern, then 10 minutes later you get them back with the same concern, do you file a complaint?
Yes! This is a new interaction with the client, a new complaint must be filed.
When will the wire for $52,000 clear my account? It says it is processing. It is for a fellow who is purchasing a car and I do not want to ship it to him until I'm confident the money will come fully into our account.
Is this a complaint?
No, the client is inquiring about the posting time of a transaction.
Hello, I'm having issues with a wire, my wire transfer is suspended.
What complaint option from CQC would you choose?
Client Dissat with Fraud Event OR Online Wire - Domestic/International, Transfer Status would both work
You are submitting a CARS refund for the client after they advised their credit card was double paid. When submitting the complaint, you choose this option under, 'Are all required steps to resolve this complaint complete and communicated?'.
What is NO
I have a certificate of deposit that will soon end and I want TO RENEW IT AND CHANGE THE PERIOD from 13 to 10 months. I live outside the US, how can I do this?
Is this a complaint?
No complaint
I have not received my $100 reward after using my credit card to purchase upgraded seats on Alaska Airlines on 9/16/2024.
What complaint option from CQC would you choose?
The bolt request will auto file the complaint
Solari Financial said that plaid said BOA blocked it. I will try it later as I need to go now, this chat takes too long and I cant reach anyone over the phone.
How many complaints would you file?
What is 3
-Payment Returned or Rejected
-Mobile Chat Support
-Disconnected Call