Mail/Packages
What do you do. with the Firm Delivery Receipts?
Check off all the tracking numbers with the packages you received. Add any additional ones or highlight any we did not receive. Sign and date and put in the folder on the wall.
What do you do with mail that is solely presorted?
If resident lives in building, deliver it. If not, recycle it.
Who do you email about common area damages?
Emily's HD email
True or false: you fill out a statement of charge (SOC) for damaged Safloks
FALSE
What is the maximum number of hours student employees can work in one week?
25 hours
What do you write on the yellow sticker when you are unable to forward something?
UTF and your initials
What do you do with mail that is pre sorted first class?
If resident lives in building, deliver it. If not, forward it.
Who do you email when confirming a resident changed rooms.
Emily's HD email.
What information goes in the Saflok log?
Date, Damaged or Lost, new Saflok number, and your initials
What is the time/absence code you are supposed to select on your timesheet?
REG01
What hall is the Allen Quad's campus mail delivery location?
May Roach
What do you do with mail that says nonprofit organization?
If resident lives in building, deliver it. If not, recycle. it.
Who do you email shift switches to? And what is the process for sending in shift switches?
Email Olivia's DM email for whatever shift the desk is at. CC the person who is picking up your shift and what time and day the shift is.
How many free lockouts do residents get?
3
Tell me the process of checking out supplies to a resident.
1. Collect ID
2. Look them up in StarRez
3. Entry Action and search the item
4. Select the item FROM THE RIGHT BUILDING
5. Give item and keep ID
6. Return ID once item is returned
DOUBLE JEOPARDY
There is a certain time frame that we forward mail to residents. What is that time frame?
12 months after an active residence hall booking.
What do we do with catalogs, ie they're selling stuff?
If resident lives in the building, deliver it. If not, recycle it.
What email do you put in the work orders for lost safloks?
Olivia's DM email for whatever building you're in
How long do residents have to return the third key when you issue it to them for a lock out?
30 minutes
What should you do after accessing the key box?
Scramble the key code
What do we do when FedEx and UPS delivers mail to us?
Verify in StarRez that the resident lives there. If not, decline the acceptance of the package.
What do you do with newspapers?
If resident lives in building, deliver it. If it is not a paid newspaper, recycle it. If it is a paid subscription, forward it.
What do you include in a tampered mail email and who do you send it to?
Send a picture, the resident's name and room number to Olivia's DM email for whichever building you're in.
Tell me the process when a resident comes to the desk and says their Saflok is damaged.
Test that their Saflok does not work. Verify identity. Grab new Saflok from binder. Take old Saflok and write damaged and your initials. Log the new Saflok number and put old Saflok in binder.
Who do you contact on the weekends when you have questions?
RA on Duty