Compliance with Rules & Regulations - Standard #2
Keeping things private and/or secret such as what happens at New Horizon; stays at New Horizon!!
What is confidentiality?
Posting inappropriate things or "venting" on social media
What is a violation of our Social Media policy and/ or our Code of Conduct?
Leaving a shift early without telling a supervisor
What is leaving early without approval? Standard # 4 - Protection of Property & Proprietary Information
Any time we have a financial, social, or political interest that could get in the way of our fairness and impartiality on the job.
What is Conflict of Interest?
Causing intentional damage to NHHC property and then not reporting it
What is Vandalism? Standard # 4 Protection of Property & Proprietary Information.
Sharing confidential information without written consent.
What is a breach (... of patient confidentiality)?
We show proper respect, dignity, and consideration to all persons - staff, patients, vendors, and other clients regardless of status or positions.
What is an example of "Human Resources Consideration?"
Employees may not be in possession, consume, or be under the influence of alcohol or illegal drugs on Clinic property.
What is Standard #3 - Health & Safety?
Identify, Disclose, and Recuse
What are the 3 steps to consider as it relates to Conflict of Interest?
Compliance Officer and Directors, Managers, and Supervisors
Who is on the Compliance Committee and responsible for the oversight of the Compliance Program?
Reporting things that are false
What is misleading information?
Speaking poorly about NHHC
What can threaten, (if continued) the reputation of NHHC?
Borrowing items such as equipment, cleaning supplies, software, or company vehicle for home use.
What is considered misuse of Clinic property? Standard # 4 Protection of Property & Proprietary information
Think twice or with caution when taking a gift from a vendor, patient (or his/her family member,) or other if it’s meant to do this.
What can be "inappropriate influence" as it relates to clinical decision-making, Purchasing decisions or Front Desk scheduling of appointments?
Anonymous, simple way for you to report activities that may involve violations of the Code of Conduct
What is the Compliance Hotline? (956) 545-0779
We will have & maintain business financial data and other records such medical/dental records, complete, timely, accurate, and in a truthful manner.
What are Financial records and/or electronic medical/dental records? (eDRs and/or eMRs, eCW).
A physical, verbal, or visual work environment that creates an intimidating, offensive, or hostile work environment or that interferes with the work performance of any person.
What is harassment (or intimidation)?
Engaging in a verbal altercation or dispute with another Clinic employee that leads to a physical altercation.
What is a confrontation or what is workplace violence? Standard #3 Health & Safety - We strive for a work environment free from violence.
(1) Annual COI form submitted, (2) Review of disclosures, (3) Management apprises if there are restrictions to mitigate/ manage the COI.
What are NHHC's approaches to managing COI?
Employees must receive approval from their Supervisor, Director, including Finance, & CEO to work more.
What is overtime?
We are committed to open & honest communication with all patients & safeguarding of their PHI, and maintaining their privacy & confidentiality.
What is privacy & confidentiality in respect to PHI?
Documents that serve as agreements between our patients and us (the Clinic). Staff is expected to be familiar with these documents, in the performance of their duties.
What are the (1) Patient & Center rights and responsibilities brochure and (2) Notice of patient privacy rights?
We will not make false or misleading statement to government auditors or investigators.
What is Standard #5 - Documentation and Record Integrity? We are committed to keeping all records in accordance with al Laws.
When it comes to COI, err on the side of caution.
Is it better to over disclose than under disclose?
No disciplinary action or other form of action will be taken against any employee who reports a perceived issue, problem, concern, or violation in "good faith."
What is the our non-retaliation policy?