ECC
Service Contract
Compliance
General
Who Does What
100

Payments in red are

What are locked or held payments

100

The 10 account is for...

What is Current Support

100

Where are all compliance activities located

What is the Activities assignment block

100

How long do we hold tax payments showing in FPL9

What is 90-180 days

100

What agency receives and disburses the child support payments

What is the State Disbursement Unit

200

To view the check number you need to be on what tab

What is the Details tab

200

The Service Contract is under what assignment block

What is transactions

200

The NCP has how many days to respond to the DL suspension Notice

What is 20 days

200

Which balance is owed to the state

What is PA Balance

200

How many days should the CP wait to report a missing check

What is 10 days

300

How much can we disburse to the CP in advance

What is 3 months plus the current month

300

The standard percentage for reemployment assistance garnishment is

What is 40% percent

300

How many days does the NCP have before their license is actually suspended

What is 52 days

300

What is the balance threshold for Passport Denial

What is $2500

300

Where can payment histories be obtained from

What is Eservices, COC, Myfloridacounty.com, bank statement, SMIone card

400

To view the lock reason, you would click on what?

What is payment doc number

400

To locate the review window of the order, what assignment block should you be under

What is Compliance

400

What are the main actions the NCP can take to resolve compliance actions

What is pay delinquency in full, enter into payment agreement, provide documentation, contest the action, or do nothing

400
The term for garnishment from multiple sources of income

What is double dipping

400

What number do the parents need to register for the State Disbursement Unit's website

What is the Depository Number

500

Payments on this screen cannot be discussed with the CP

What is FPL9 or the Back Screen

500

If the CP states that there are 3 children for this case, but you only see two children listed on the service contract what should you do?

What is send a task to add-a-baby

500

If NCP calls about a compliance activity (I.E DL notice), but payments are coming from the employer, what should you advise

What is allow 30 days from the date of the notice, for the activity to close due to employer payments being received

500

For PA cases, how much must the balance be across all cases in order for the department to report to the Dept of Treasury

What is $150

500

IF a writ has already been issued, what must the NCP do to resolve the writ

What is turn their self in at the sheriff's department