Show:
Corporate Compliance
Records and Information Management
Code of Conduct & Business Principles
Data Privacy and Security
Fill in the right "word"!
100
This cost tax payer billions of dollars each year, nearly 4.1 billion in 2011 alone!
What is Health Care Fraud.
100
What account type is excluded from The Young Americans Bank Red Flag policy?
What is a Certificate of Deposit.
100
I recently purchased a new computer from my home but it doesn't have some of the same software that I use at work. I'd like to make a copy of the application and load it on my machine at home. What is the harm?
Unauthorized duplication of copyrighted materials, including copyrighted computer software, is a violation of international copyright laws and of CCAP policy.
100
After completing a credit card transaction for a patient's copay, a co-worker sees a member of the front desk staff write down the number on a slip of paper and place it in his/her pocket. What should the co-worker do?
The co-worker should notify his or her manager, or the Human Resources representative for investigation or the corporate compliance officer.
100
The Red Flag, Identity Theft Prevention Program is designed to: A. Detect Identity B. Prevent C. Mitigate D. All the above
What is D. All the above
200
An adjective that describes a hotline reporter who chooses not to reveal their identity.
What is anonymous?
200
What list are all new accounts checked against? What does that Stand for?
What is OFAC (Office of Foreign Assets Control)
200
On Wednesday, Kate Hudson brings in $15,000.00 in cash and wants to send a wire to her mother Goldie Hawn who is in Kenya. Would you file a CTR, a SAR, Both or None?
What is None. Kate Hudson is not a bank customer.
200
The "Welcome Letter" sent to all new account holders is required by? What does the letter do?
What is Bank Secrecy Act and the letter is used to verify whether the address is current and deliverable.
300
A policy which assures employees that thy cannot be punished or discriminated against for having made a good-faith report of suspected fraud against, CCAP, its clients or business partners
What is the Whistleblower policy?
300
Name three types of deposits that must be available to customers on the next business day after the day of deposit?
What is Government Check/Us Treasury Checks, US Postal Money Order, Cashier’s, Certified, or Teller/Bank Checks, On-us check, Electronic deposits, such as direct deposit, Cash
300
Chauncy Billups comes to the bank, asks for a $2,000 cashier's check and $1,500 worth of traveler's checks, he pays in cash what should happen?
What is record on a Monetary Instrument Transaction Log. Transactions that involve $3,000 to $10,000 in cash to purchase a bank check or draft, cashier's checks, money orders, or traveler's checks.
300
The "Know Your Customer Policy" requires what three things?
What is Identify and collect appropriate identification Monitor suspicious activity Report suspicious activity to the IRS (Criminal Investigation Division)
400
Because its right to set high ethical standards, and because it is mandatory for agencies receiving Medicaid.
Why does CCAP have a Corporate Compliance Program?
400
Notice of a hold is always required at the time of deposit?
What is False. If not provided in person at the time the deposit is made, the notice must be mailed or delivered no later than the business day following the banking day the deposit is made.
400
An office manager wants to use a Credit card to buy office supplies for their site from a stationary store owned and managed by his/her brother. Is this acceptable?
Because the purchase from this supplier creates the appearance of an impropriety, the manager should not purchase from a relative, unless the supervisor has approved the transaction in advance with full disclosure of the relationship.
400
If a customer comes in on Tuesday and deposits a check and we decide to put a hold on the check, then on Wednesday a check that they wrote comes through on there account can we charge them an overdraft fee?
What is NO and we also can't return the check.
400
Where is our monetary instrument log located?
Where is in the Vault inside the Cashier Check book.
500
Mohammad, who is Arab American, meets with his manager and complains that Bill, his coworker regularly calls him names and has intentionally embarrassed him in front of customers by claiming he is incompetent. How should his supervisor respond?
Manager and supervisors who learn about objectionable workplace conduct based on religion o national origin are responsible for taking steps to correct the conduct by anyone under there control. The manager should relay the completing to the Human Rights officer at 4014679610 and speak to Phyllis or Marie.
500
List three possible red flags?
What is Unusual account activity, fraud alerts on consumer reports, or attempted use of suspicious account application documents, and many others. See Red Flag examples.
500
If Justin Bieber brings in $13,921.52 in cash that smells like an illegal substance what action should be taken?
What is file a CTR and file a SAR.
500
Lady Gaga fills out a Credit Card application, when we pull her credit report her address is different on the credit report then on her application, since the two are different can we still open the account? Why or Why not?
What is Yes. We can investigate why the two are different and then decide if the reason is good or not.
500
A customer deposits a $10,000.00 check on Monday the 1st. Assuming there are no holidays during the week and we place a hold on this check, what type of hold would it be and what is the funds availability schedule?
What is a Large Deposit Hold. Schedule goes as followed: $100.00 available next business day~ Tuesday the 2nd $4,900.00 available on the 2nd business day ~ Wednesday the 3rd $5,000.00 available on the 7th business day ~ Wednesday the 10th