Active Listening
This skill involves paying full attention to the speaker and showing understanding
Active Listening
This cue includes facial expressions and gestures.
Body language
This type of question can be answered with a simple “yes” or “no”
Closed ended question
This type of feedback focuses on specific behaviors rather than personal traits
Behavior-specific
This approach to conflict involves finding a mutual solution.
Collaboration
This part of active listening requires you to reflect back on what the speaker has said.
Paraphrasing
Maintaining this can show engagement and confidence in a conversation.
Eye contact
This type of question encourages a detailed response.
Open-ended question
Feedback that is given immediately after an event is referred to as;
immediate feedback
This resolution style involves giving in to another’s needs or desires.
Accommodation
Name the technique used in active listening that involves asking questions to clarify understanding.
Clarifying questions
What kind of nonverbal clue is shown by how your voice sounds, like the tone, how high or low it is, and how fast you talk
This questioning technique helps explore different possibilities or solutions.
Follow up question
This type of feedback involves both positive comments and constructive criticism.
Balanced feedback
This technique involves each party giving up something
Compromise
This active listening skill involves using verbal affirmations like “I see” or “I understand”
Verbal cues
This personal space aspect of nonverbal communication can vary greatly between cultures.
Verbal distance
A question that prompts reflection or deeper thinking is often referred to as:
reflective question
When feedback is delivered in a supportive and nurturing manner it is:
Constructive feedback
This method of addressing conflict by directly tackling the issue is known as
Confrontation
When you summarize the key points of what someone has said, you engage in this active listening skill.
Summarizing
This signal often associated with openness and honesty in communication.
Open posture
This type of question challenges assumptions and encourages critical thinking
Why question
This feedback type involves the receiver asking for clarification or more information
Feedback seeking
This strategy involves avoiding the conflict altogether
Avoidance