Before the OS kicks in, the BIOS runs a test. What is the name os this test? (Give me the full name for credit).
What is POST (Power On Self Test)
100
A technician has been dispatched to install a maintenance kit in a laser printer. Which of the
following components should the technician avoid touching when performing the installation?
A. Fuser housing
B. Transfer roller
C. Pickup roller
D. Toner cartridge
What is B. Transfer roller
100
Which of the following is an APIPA address?
A. 10.10.x.x
B. 169.254.x.x
C. 192.168.x.x
D. 255.x.x.x
What is B. 169.254.x.x
100
Which of the following cable types has a MAXIMUM transfer speed greater than 1 Gbps?
A. CAT6
B. CAT5
C. CAT5e
D. STP
What is A. CAT6
100
Which of the following terms BEST describes the software or hardware used to manage virtual
machines?
A. Hypervisor
B. Cloud Server Manager
C. Supervisor
D. Host Computer
What is A. Hypervisor
200
A technician is not able to boot to Windows OS. A “Non-bootable device found” message appears on the screen when the computer restarts. Which of the following is the MOST likely cause of the error message?
1.HDD is set to Cable Select.
2.A bootable HDD is not recognized in the BIOS.
3.Corrupt files in the operating system.
4.A rootkit has been installed.
2. A bootable HDD is not recognized in the BIOS
200
The imaging process of a laser printer includes which of the following steps?
A. Submitting
B. Formatting
C. Cleaning
D. Duplexing
What is C. Cleaning
200
To produce an automated power off to a Linux system in 20 minutes time, which of the following commands would you use?
A) sudo shut down –h 20
B) sudo power off –h 20
C) sudo poweroff –h 20
D) sudo shutdown –r 20
E) sudo shutdown –h 20
What is E) sudo shutdown -h 20
200
Which of the following cables are prone to electromagnetic interference?
A. STP
B. PVC
C. Plenum
D. UTP
What is D. UTP
200
Cloud computing provides multiple advantages. Which of below elements is BEST described by a service’s ability to be scaled up or down as the needs changes for a particular user without requiring costly hardware changes?
A) Resource pooling
B) On-demand
C) Measured Service
D) Rapid elasticity
D) Rapid elasticity
300
When diagnosing potential RAM issues, which of the following should be checked for proper
configuration?
A. Bus speeds
B. Fan speeds
C. UAC configuration
D. CMOS battery voltage
What is A. Bus Speeds
300
Impact printers use which of the following technology combinations for generating printed output?
A. Pin / Ribbon
B. Nozzle / Ink
C. Drum / Toner
D. Heat / Ribbon
What is A. Pin/Ribbon
300
Which of the following protocols would an email client use?
A. HTTP
B. SNMP
C. POP3
D. SFTP
What is C. POP3
300
Which of the following connector types is found on coaxial cables?
A. F
B. ST
C. RJ-11
D. RJ-45
What is A. F
300
An office of 25 computers is interested in employing a file server, network shares, and print server
functionality. Which of the following network setups would be BEST suited for this situation?
A. Ad-hoc
B. Workgroup
C. Domain
D. Token ring
What is C. Domain
400
You are a PC Support technician and you have been asked to select components to build a computer that will be used for CAD/CAM (Computer Aided Drafting/Computer Aided Modeling). Which components are the BEST TWO choices?
1.MIDI sound card
2.Onboard graphics
3.Triple channel memory
4.TV tuner
5.Socket 1366 CPU
What is 5. Socket 1366 CPU and 3. Triple channel memory
400
When sharing a local printer with network users, which of the following considerations MUST be
taken into account to ensure users will be able to print?
A. Network permissions
B. Printer language
C. Print spool priorities
D. Network topology
What is A. Network Permissions
400
What protocol(s) would you use to set up email?
A) 112
B) 110
C) 21
D) 25
E) 143
F) 443
What is 110 , 25 , and 143
400
A technician needs to configure a computer with an external storage drive. Which of the following
interfaces would provide the FASTEST throughput?
A. USB 2.0
B. eSATA
C. CAT5
D. FireWire
What is B. eSATA
400
A technician is creating a batch script that auto-assigns a particular drive share to a drive letter
upon login. Which of the following commands can accomplish this?
A. NET USE
B. PING
C. XCOPY
D. IPCONFIG
What is A. NET USE
500
There are several alternatives available to satisfy the built in mass storage needs of computers. Which of the following are current hard drive technologies? (Choose three)
Magnetic drive
Tape drive
Solid State Drive
Floppy disk
Hybrid Drive
Digital versatile disc
What is Magnetic drive, Hybrid Drive, and SSD
500
List all Six Steps, in order, of the Laser print process.
What is...
Processing,
Charging (conditioning),
Writing (exposing),
Developing,
Transferring,
Fusing,
and Cleaning.
500
A technician has replaced a bad internal WLAN card in a Windows 7 Professional laptop. The
WLAN card is listed in Device Manager as enabled and working. Which of the following should be
done NEXT to use the card?
A. Change the security passphrase of the network.
B. Configure encryption on the router.
C. The SSID of the network must be added to the connection.
D. The firmware and drivers must be updated to the latest version.
What is C. the SSID of the network must be added to the connection.
500
A dial-up modem uses which of the following types of connectors?
A. RJ-11
B. RG-59
C. RJ-45
D. RG-6
What is A. RJ-11
500
Which of the following Control Panel utilities will allow a technician to change the associated file extension
type in a Windows machine?
A. Folder options
B. Administrator tools
C. Accessibility options
D. Regional and language options