Hardware
Printers
Identify
Memory/Storage
Professionalism
100
Before the OS kicks in, the BIOS runs a test. What is the name os this test? (Give me the full name for credit).
What is POST (Power On Self Test)
100
A technician has been dispatched to install a maintenance kit in a laser printer. Which of the following components should the technician avoid touching when performing the installation? A. Fuser housing B. Transfer roller C. Pickup roller D. Toner cartridge
What is B. Transfer roller
100
Random Access Memory
What is RAM?
100
Never __________ a customer when they are talking.
What is interrupt?
200
A technician is not able to boot to Windows OS. A “Non-bootable device found” message appears on the screen when the computer restarts. Which of the following is the MOST likely cause of the error message? 1.HDD is set to Cable Select. 2.A bootable HDD is not recognized in the BIOS. 3.Corrupt files in the operating system. 4.A rootkit has been installed.
2. A bootable HDD is not recognized in the BIOS
200
The imaging process of a laser printer includes which of the following steps? A. Submitting B. Formatting C. Cleaning D. Duplexing
What is C. Cleaning
200
What is a keyboard and mouse?
200
Also known a magnetic drive, these hard drives are cheap and feature high storage capacities.
What is an HDD?
200
This is the document that companies develop to clarify the specifics of the interaction between the client and the support personnel.
What is a Service Level Agreement?
300
When diagnosing potential RAM issues, which of the following should be checked for proper configuration? A. Bus speeds B. Fan speeds C. UAC configuration D. CMOS battery voltage
What is A. Bus Speeds
300
Impact printers use which of the following technology combinations for generating printed output? A. Pin / Ribbon B. Nozzle / Ink C. Drum / Toner D. Heat / Ribbon
What is A. Pin/Ribbon
300
Which part of a hard drive is responsible for moving the arm back and forth?
What is the actuator?
300
Effective communication involves these two types of communication.
What is verbal and non-verbal?
400
You are a PC Support technician and you have been asked to select components to build a computer that will be used for CAD/CAM (Computer Aided Drafting/Computer Aided Modeling). Which components are the BEST TWO choices? 1.MIDI sound card 2.Onboard graphics 3.Triple channel memory 4.TV tuner 5.Socket 1366 CPU
What is 5. Socket 1366 CPU and 3. Triple channel memory
400
Printers suck
What Thomas thinks of printers?
400
The size of a Single-Sided Dual-Layer DVD
What is 9.4GB?
400
This is the vocal characteristic that describes the highness or lowness of you voice.
What is pitch?
500
There are several alternatives available to satisfy the built in mass storage needs of computers. Which of the following are current hard drive technologies? (Choose three) Magnetic drive Tape drive Solid State Drive Floppy disk Hybrid Drive Digital versatile disc
What is Magnetic drive, Hybrid Drive, and SSD
500
List all Six Steps, in order, of the Laser print process.
What is... Processing, Charging (conditioning), Writing (exposing), Developing, Transferring, Fusing, and Cleaning.
500
The slowest RPM you can get in an HDD
What is 5400rpm?
500
These are the 5 troubleshooting stages.
What is Identify, Establish a Theory, Establish a Plan, Verify, Document?