Mobile Devices
Networking
Hardware
Cloud & Virtualization
Troubleshooting
100

This layer between the protective glass and the display panel converts analog touch input into digital signals.

What is a digitizer?

100

This port is used for secure, encrypted remote access via a command-line interface.

What is Port 22 (SSH)?

100

This RAID level uses mirroring to provide full data redundancy but utilizes 50% of total storage capacity.

What is RAID 1?

100

In this service model, the provider handles hardware and the OS, while the user is responsible for the application code and data.

What is PaaS (Platform as a Service)?

100

Before making any changes or starting repairs, a technician must perform this critical task during Step 1.

What is a data backup?

200

In an older LCD display, this component converts DC power into AC power to light the fluorescent backlight.


What is an inverter?

200

A workstation assigned this specific IP address indicates it cannot reach a DHCP server.

What is 169.254.x.x (APIPA)?

200

Standard desktop DDR4 memory modules have this specific number of pins.

What is 288 pins?

200

This type of hypervisor, often called "bare metal," runs natively directly on the computer hardware.

What is a Type 1 hypervisor?

200

These two physical sounds (clicking or grinding) coming from a drive typically indicate mechanical failure of an HDD.

What are clicking and grinding?

300

This type of LCD panel is preferred by graphics professionals because it offers superior color accuracy and wide viewing angles.

What is IPS (In-Plane Switching)?

300

Also known as Wi-Fi 5, this standard operates exclusively in the 5GHz band and can reach speeds over 1 Gbps.

What is 802.11ac?

300

The "imaging process" of this printer technology includes charging, exposing, developing, and fusing.

What is a laser printer?

300

This cloud characteristic allows resources like storage or servers to scale up or down instantly to meet changing demand.

What is rapid elasticity?

300

These audible coded signals from the motherboard indicate a hardware issue detected before the video display is functional.

What are POST beep codes?

400

Corporate administrators use this class of software to manage entire mobile devices, enforcing security policies and enabling remote wipes.

What is MDM (Mobile Device Management)?

400

This intelligent networking hardware learns unique MAC addresses and directs data packets to specific devices.

What is a switch?

400

This miniaturized motherboard form factor measures exactly 6.7 by 6.7 inches.

What is Mini-ITX?

400

This security threat occurs when an attacker escapes an isolated virtual machine to gain control of the physical hypervisor.

What is VM escape?

400

 In laser printing, faint repeated images appearing on a page usually indicate a failure of this component.

What is the imaging drum?

500

This update ensures a mobile device connects to the strongest available cell tower, even when roaming.

What is a PRL (Preferred Roaming List) update?

500

This four-step process (Discovery, Offer, Request, Acknowledgement) is how a client obtains an IP address from a server.

What is the DORA process?

500

This cryptographic processor is integrated into motherboards to securely store encryption keys and hashes.

What is a TPM (Trusted Platform Module)?

500

This lightweight virtualization technology shares the host OS kernel and uses fewer resources than traditional VMs.

What are containers (or containerization)?

500

After implementing a solution and verifying full system functionality, this is the final step of the methodology.

What is document findings, actions, and outcomes?