Hardware
Ports & Protocols
RAID Levels
Acronyms
Printer Troubleshooting
100

A storage device that uses spinning magnetic platters and a read/write head.

What is an HDD?

100

HTTPS

What is port 443?

100

This RAID level is also known as "mirroring"

What is RAID 1?

100

PoE

Power over Ethernet 

100

You see repeating defects on a page

Is it the DRUM?

200

A storage device with no moving parts (uses flash memory instead) and very fast read speeds.

What is an SSD?

200

port 143

What is IMAP?

200

True or false: RAID is a back-up method 

FALSE 

200

BIOS 

What is Basic Input/Output System?

200

The toner wipes right off the page 

Is it the FUSER?

300

This device distributes incoming network traffic across multiple servers to prevent overload.


What is a load balancer?

300

DHCP SERVERS

What is port 67?

300

This RAID level is also known as "striping"

What is RAID 0?

300

WAN

What is Wide Area Network?

300

The printer won't grab paper at all 

Is it the pickup rollers?

400

This networking hardware device connects multiple devices within a LAN and forwards traffic based on MAC addresses.

What is a switch?

400

Used to provide remote GUI access to a desktop 

What is RDP? OR What is port 3389?

400

This RAID level is also known as "striping with double parity"

What is RAID 6?

400

This service translates a website name like google.com into an IP address.

What is DNS (Domain Name System)?

400

The printer job queue is stuck 

Is it the spooler?

500

This type of RAM detects and corrects single-bit memory errors and is commonly used in servers.

What is ECC (error-correcting code) RAM?
500

Protocol that downloads emails to a single device and usually deletes them from the server

What is POP3? OR What is port 110?

500
The minimum number of disks needed to configure RAID 5

What is 3?

500

This is when the operating system automatically assigns itself an address in the 169.254.x.x range because DHCP failed to respond 

What is APIPA? (Automatic private IP addressing) 

500

The LASER printer will print in black and white perfectly, but not in color 

Is it the color TONER?