operating systems
security
software troubleshooting
operational procedures
randomized double score
100

 What is the main difference between a process and a thread?

 A process is an independent program in execution with its own memory space, while a thread is a smaller unit of a process that shares the same memory space.

100

What is the principle of least privilege?

The principle of least privilege states that users and programs should only have the minimum level of access necessary to perform their tasks.

100

 What is the first step in the troubleshooting process?

The first step is to identify the problem by gathering information and understanding the symptoms.

100

What is the purpose of a change management process?

The change management process ensures that all changes to IT systems are planned, tested, and documented to minimize disruption and maintain system integrity.

100

What is the purpose of the sfc /scannow command in Windows?

The sfc /scannow command scans all protected system files and replaces corrupted files with a cached copy.

200

What is virtual memory?

Virtual memory is a memory management technique that uses a portion of the hard drive as an extension of RAM, allowing more processes to run simultaneously than the physical RAM would allow.

200

 What is a man-in-the-middle attack?

A man-in-the-middle attack occurs when an attacker intercepts and possibly alters the communication between two parties without their knowledge.

200

How can you resolve a software application that is not responding?

You can try to force close the application using Task Manager and then restart it. If the problem persists, check for updates or reinstall the application.

200

What is the importance of documentation in IT operations?

Documentation provides a record of system configurations, procedures, and troubleshooting steps, which helps in maintaining consistency, training new staff, and resolving issues efficiently.

200

What is the difference between a differential backup and an incremental backup?

 A differential backup copies all changes made since the last full backup, while an incremental backup copies only the changes made since the last backup of any type.

300

How can you access the System Configuration utility in Windows?

 You can access the System Configuration utility by typing msconfig in the Run dialog box (Win + R).

300

 What is a zero-day vulnerability?

A zero-day vulnerability is a software flaw that is unknown to the vendor and has no patch available, making it susceptible to exploitation by attackers.

300

Which Control Panel utility should be used to display the full contents of system folders in Windows 10?

file explorer options

300

 What is the purpose of the Windows Event Viewer?

The Windows Event Viewer allows users to view and manage event logs, which can help in diagnosing system and application issues.

300

What is a BSOD and what typically causes it?

 A BSOD (Blue Screen of Death) is a stop error screen displayed on a Windows computer after a fatal system error, often caused by hardware failures, driver issues, or software conflicts.

400

What is the difference between a clean installation and an upgrade installation of an operating system?


    • A clean installation involves installing the operating system from scratch, erasing all existing data on the drive, while an upgrade installation updates the existing operating system to a newer version without removing existing files and applications.


400

What is the purpose of encryption?

 Encryption is the process of converting data into a coded format to prevent unauthorized access.

400

 How can you resolve a software application that is not responding?

Force close the application and restart it.

400

 How can you access the Advanced Boot Options menu in Windows?


    • You can access the Advanced Boot Options menu by pressing the F8 key during the initial boot process.


400

What is the role of a hypervisor in virtualization?

A hypervisor is software that creates and manages virtual machines by allocating hardware resources to them.

500

What is the function of the Windows Registry?

The Windows Registry is a hierarchical database that stores configuration settings and options for the operating system and installed applications.

500

What is the difference between a virus and a worm?

A virus attaches itself to a legitimate program or file and requires user action to spread, while a worm is a standalone malware that replicates itself and spreads without user intervention.

500

 What should you do if a software update fails to install?

Check for error messages and retry the update after resolving any issues.

500

What is the purpose of following standard operating procedures (SOPs) in IT?

To ensure consistency and quality.

500

Why is regular training important for IT staff?

To keep skills and knowledge up to date.