Network Services
Virtualization & Cloud
Mobile Devices
Printers
IT Support & Windows
100

What is a switch?

A device that connects multiple devices on the same network.

100

What is virtualization?

Running multiple operating systems on one physical computer.

100

What is Android?

The operating system used by most Samsung smartphones.

100

What is an inkjet printer?

A printer that sprays tiny drops of ink onto paper.

100

What is Windows?

The operating system used on most PCs in schools.

200

What is DHCP?

The service that automatically gives devices an IP address.

200

What is a hypervisor?

Software that creates and manages virtual machines.

200

What is Bluetooth?

A wireless technology used to connect headphones or keyboards.

200

What is a laser printer?

A printer that uses toner and heat to print.

200

What is Task Manager?

The Windows tool used to see running programs and performance.

300

What is DNS?

This service converts a website name into an IP address.

300

What is a virtual machine (VM)?

A virtual computer running inside another computer.

300

What is USB-C?

A common charging port used on many modern phones.

300

What is a multifunction printer (MFP)?

A device that prints, scans, and copies.

300

What is Programs and Features?

The Windows feature used to install or remove programs.

400

What is HTTPS?

The protocol used to securely browse websites.

400

What is cloud computing?

Storing data and applications on servers on the Internet.

400

What is biometric authentication?

This feature locks your phone using a fingerprint or face.

400

What is a dirty print head / drum issue?

A common printer problem where lines appear on the page.

400

What is documentation?

A written record of work done by a technician.

500

What is a router?

A device that connects different networks together.

500

What is public cloud?

Cloud model where services are provided over the Internet to many users.

500

What is NFC?

This mobile feature allows contactless payments using a phone.

500

What is toner?

The replaceable powder used in laser printers.

500

What is troubleshooting?

The process of identifying and solving a technical problem.