Professional Skills
CompTIA Intro
Technician Responsibilities
Hardware
Where do I go?
100

You have been hired as a network technician for a small corporate network. Today is your first day on the job, and you need to familiarize yourself with the network. What are some things that you can do to get this done?

-Take a walk around the office and see what type of hardware you might be dealing with.

-Walk through the steps to set up a computer (connect hardware)

- Go on a walk through with your boss/supervisor

100

What are the two main components of a computer?

-Hardware & Software

100

Why should you be cautious when handling old CRT monitors?

CRT's store electric charge 

100

What is the hard drive connection frequently used in modern computers?

SATA cable 

100

Motherboard

Internal Hardware *inside the computer 

200

What are some good examples of 'great' communication skills?

-eye contact

-smile

-actively listening

-confidence

200

What are some examples of storage devices?

Hard disk drive, SSD, flashdrive, CD/DVD

200

What is the difference between a brownout and a blackout?

A brownout is only momentary and a blackout is for a longer period of time. 

200

What symptoms indicate system power problems?

-Sudden shut down

-Constant Reboot

-No power ON

200

Mouse

External Hardware *attached outside with USB-A

300

What does it mean to 'Uphold the brand'?

You are dressed accordingly, you have knowledge about the technology and you know what you are talking about. You also provide customer sevice to all potential customers.  

300

What are the three main areas within the computer?

1. Powersupply

2. Motherboard

3. Drive bays

300

Why is dust a hazard to a computer?

Dust is an insulator *can catch fire

300

What symptoms indicate internal and external device failures?

-No Win Boot

-Grinding noises

-Sluggish

300

RAM

Internal Hardware

400

What are some good ways you can make a good impression on a client?

-On time

-Greeting

-Avoid Distractions

400

What is a router?

-Used to connect a network

400

Which materials can you use to clean internal PC components?

-Lint-free cloth

-compressed air

-anti-static vacuum

-diluted spray *rubbing alcohol

400

What is the difference between hyper-threading and multithreading?

-Hyper = hardware

-Multi = software

400

Keyboard

External Hardware 

500

Complete this phrase "TEAMWORK MAKES....

"the dream work" :) 

-This phrase conveys the idea that working together as a team can lead to better outcomes than working alone.

500

What is a switch?

-Lets you connect multiple devices to the same network

500

What is the difference between policies and procedures?

Policies are RULES

Procedures are ways to get certain outcomes

500

What do POST beeps indicate?

Motherboard error codes

500

SSD

Internal Hardware