Communication Basics
Customs, art, and norms of a group of people
culture
Words spoken out loud
Verbal or Oral Communication
Events that change the trajectory of a relationship
Turning Points
This stage of the NVC process involves asking the other person to act or think differently in the future
Requests
um and like are common examples of this
filler words
Where and when the communication takes place
communication context
Tone, pitch, body language, facial expressions
Nonverbal communication
When you are drawn to someone based on their personality traits
Social Attraction
"At least" statements are used in what harmful process
Sympathy
This is the first thing out of your mouth when presenting a speech
hook
Communication model that involves feedback
Transactional model of communication
Otherwise known as self talk
Intrapersonal Communication
In the Social Penetration Theory, people can grow more and more intimate by increasing these two things
depth and breadth of self disclosure
This is the context in which the NVC process is used
conflict
statistics, testimonials, personal stories, and research findings are all forms of this
supporting material
Having a song stuck in our heads, stress about assignments, or negative self talk would all be considered this type of noise
Psychological or internal noise
Eye movements as part of nonverbal communication
ocalics
Being drawn to someone because you think they would be an asset to completing a goal or project
Task Attraction
"Misunderstood" and "betrayed" are bad examples of this
Feelings
Crafting your argument to appeal to the other person's morals and values
Moral Reframing
The category of noise that a language barrier would fall into
Semantic noise
This happens when your thoughts and beliefs don't align with your actions
Cognitive dissonance
Assessing risks and rewards for each relationship before deciding to proceed is a part of this theory
Social Exchange Theory
Instead of jumping to conclusions about someone's actions, we should...
be curious, ask questions
The element of Monroe's Motivated Sequence that involves solving the problem introduced in the previous section
Satisfaction