Symptom
What is the correct symptom for a device with "liquid indication warning" in port
What is: Physical/Liquid damage
A customer comes in and states they forgot their password and have tried resetting it at home. They do not want to wait the delay period. What should we recommend?
What is booking a call and chat
What are some of the things to complete before checking in a customer for their appointment
What is updating Symptom, running PSD, entering serial, correct name and description, C&P
What is the correct symptom for a device that has a green blank display?
What is: Will not power on if you can't run PSD
A customer comes in and reports that their WhatsApp is not backing up
What is booking in a call and chat, or referring to WhatsApp support
Where do you get serial numbers for AirPods
What is under the right hood of the case or through Bluetooth settings
What is the correct symptom for a device with a volume button that is stuck?
What is Hardware
A customer comes in and states they are not getting any emails through the "mail" app
What is booking them an appointment under "mail, contacts and calendar"
There are two pricing models for Apple Watch repairs. What are they? (not including Apple Care)
What is a full unit cost, battery replacement cost (can only be applied if battery health is tested at under 80%)
What is he correct symptom for a device that a customer reports as "overheating"
What is Hardware
A customer comes in with an activation-locked device. What should we recommend as the next steps?
What is referring them to the activation lock support form online, or book a call and chat.
A customer comes to the door and wants an estimate of the repair cost. How could you provide this?
What is accessing the Apple Support service and repair tool online, using C&P to obtain device details
What is the correct symptom for a device that is boot looping?
What is will not power on
A customer comes in with a device that is locked due to too many password attempts, they also do not know their Apple ID password
What is booking a recovery and disabled mode appointment and a call and chat prior to their appointment to help with gaining Apple ID password
If PSD cannot be run, why do we book under "will not power on"