This Assisted Living concept helps individuals:
Empowering...
What is empowering "Choice".
What is the best direction to approach a resident to create a positive encounter?
A. From behind
B. From the front
C. From the side
D. While multitasking
B. From the front
This Assisted Living concept offers:
Supporting...
What is supporting "Independence."
What should you do first when approaching a resident?
A. Touch their shoulder
B. Start talking quickly
C. A steady, open hand held at shoulder level and smile
D. Grab their attention from across the room
C. A steady, open hand held at shoulder level and smile
(Visual cue before verbal cue)
This Assisted Living concept provides:
Protecting...
What is protecting "Privacy."
When a resident is upset, irritable, or confused, what is the BEST way to respond?
A. Tell them to calm down
B. Match their tone and expression gently
C. Walk away
D. Raise your voice
B. Match their tone and expression gently
(Use empathy and connection first)
This Assisted Living concept offers:
Celebrating...
What is celebrating "Individuality"
Which of your hands should you use to connect with the resident's hand?
A. Your opposite hand (left to their right)
B. Your same-side hand (right to their right, or left to their left)
C. Whichever hand is free
D. Both hands at once
B. Your same-side hand (right to their right, or left to their left)
This gives support while allowing the resident to feel in control.
Teepa Snow's Hand-Under-Hand® technique
This Assisted Living concept offers:
Preserving...
What is preserving "Dignity."
When a resident says something that isn’t true but shows strong emotion, what is the best way to respond?
A. Correct them immediately
B. Ignore what they say
C. Acknowledge their feelings and respond with kindness
D. Change the subject quickly
C. Acknowledge their feelings and respond with kindness
This is part of the Validation Technique - a communication approach developed by Naomi Feil
Why it works:
Reduces anxiety and agitation
Preserves dignity and emotional connection
Builds TRUST over time