Acronyms
What does ADA stand for?
Americans with Disabilities Act
What is Tambourine's main goal for our Hoteliers?
To shift share away from OTAs and increase direct reservations
Website icon that appears on the tab
Can we create a task without a project?
No, a task needs to be always associated with a project
Can we implement 3rd party scripts that the client sends us?
Yes, but we need to check the inventory sheet first
What does SEO mean?
Search Engine Optimization
Does Tambourine offer a solution for the hotel's Central Reservation System?
Yes
What’s the difference between Project Name and Client Name?
Project Name: How we internally refer to the project
Client Name: Actual property name
Is a task getting worked on if it’s under “planned” status?
No, needs to be updated to "Ready to Start"
What would be an example of an Upsell Opportunity?
Adding any services besides Website + SEO, such as:
- Paid Media
- Social Media
- Email Marketing
- Amplifier
What does OTA mean?
Online Travel Agent
Name 3 amplifiers that Tambourine offers (bonus what are their main KPIs)
Meetings
Weddings
Golf
Spa
F&B
What’s the difference between Headline 1 and Headline 2?
Headline 1 is SEO Headline
Headline 2 is Creative Headline
Can a task be closed without time logged?
No, each task needs to have at least 5 minutes logged
What happens if the "contact name" doesn't automatically populate?
We need to add it based on the email address of the person that sent the request
What does GMB stand for?
Google My Business
Does Tambourine offer templated websites? Or are they all custom?
What does a “No Index” page mean?
If checked the page won't be displayed in search engine result pages
If you don’t tag the assignee on the comment will it notify them?
No, the need to be tagged in the comment to get the notification via email
What are the three options a client has if they want to add a PDF to the website?
1. Live text Menu
2. PDF Remediation
3. Sign Indemnification form
What does CCPA mean?
California Consumer Privacy Act
Does Tambourine offer Media and Social Media programs regardless if we are creating their website?
Yes
Are tags case-sensitive? (bonus can we add more than one tag?)
Yes, and we can always add more than one
What does the number before the property name stand for?
Super Bonus :) Can you guess how many concierge clients we currently have?
253 clients!