Sara Plus
$5.00 discount is added to customers account once ______ is applied to account.
What is "Auto Bill Pay Credit"?
California. Florida, Texas are most likely.
What is a compliance State?
arrivals betweet 1 min to 30 mins late equals: ____ points!
what is 1/2 points?
Additional Genies are called.
What is Mini Genie?
Our choice package is usually priced at $_____?
what is $110.00 a month?
The PIN can also be considered as the?
What is the "Year of Birth"?
Another name for Compliance call is?
What is secret shopper?
True or False, you always invite friends upstairs to floor to wait on you while your on the clock
False, only Employees are allowed on the call floor.
what is the name of the "Highest" package we provide with Directv
What is Premium Package
True or False, the "Choice Package" is $69.95 for 24 months
False, after 12 months, the amount changes to $110.00
Social and ______ are needed to complete credit check.
What is "Year of Birth"?
True or False.
always verbally repeat debit card numbers to customer to make sure the information is correctly entered.
False, Never repeat any numbers
(PED) is a abbreviation for?
What is Personal Electronic Devices?
HBO, STARZ, SHOWTIME AND CINEMAX are all free for 3 months with which package(s)
What is (All) packages?
what are the two main things that should notated after scheduling installation?
What is "Call 1st and Customer will be home"
what HD receiver is priced as $_____
what is $99.00
True or false, also into detailed info into the system for customer calls from Texas
False, Texas is considered to be a "Compliance State"
If you must take a personal calls, what area's are allowed for personal reasons?
What is the telephone booth, downstairs, breakroom, etc.,?
Directv satellite dish has to be facing where?
What is "South"?
True or false, the "NFL SUNDAY TICKET MAX" can be added to any package that include all premium channels.
What is False!
on the main screen, ________ has to be selected as the campaign!
what is CONEXLE OE?
when speaking to another person besides the customer, what must you inform the 2nd party
what is (informing the 2nd party that the call is being recorded for quality assurance)
True of false, (4) PTO days fiscal year accured at the rate of 1 hour per 65 hours worked
False, (5) PTO days per fiscal year
customer "Opt out of agreement and is currently charged $20.00 for each month remaining on agreement, what is customer being charged for.
Whats is "Early Termination Fee"?
preferred methods of payment.
What is Credit Card or Bank issued Debit Cards?