Everyday Habits
You step away from your desk for a few minutes. What should you do before leaving?
Lock your computer screen
Before sending a consumer related email, what’s one thing you should double-check?
The recipient’s address (make sure it’s the correct person).
Name one example of PHI.
Name, address, disability status, health details, etc.
You find consumer papers left in the copy machine. What should you do?
Return them to the proper person or secure them immediately.
True or False: HIPAA only applies to doctors and hospitals.
False. It applies to anyone handling protected health information.
True or False: It’s okay to leave papers on your desk if no one else is around.
False. Always clear your workspace daily.
True or False: It’s okay to store consumer information on your personal phone.
False. Only approved, secure systems should be used.
True or False: A consumer's story is confidential if you don’t use their name.
False. Context can still identify them!
A visitor asks who your coworker is meeting with. How should you respond?
Do not disclose; say something general like, “I’m not sure.” or “I can’t share that.”
What could happen if confidentiality is breached?
Loss of trust, legal action, fines, or disciplinary action.
What’s one reason to turn paperwork face-down when you leave your desk?
To keep private information from being seen accidentally.
What’s a good rule for creating passwords that protect confidentiality?
Use strong, unique passwords and never share them.
True or False: We need to obtain release of information (ROI) forms from consumers to provide information to the State when conducting a review/audit.
False.
You overhear a coworker talking about a consumer in the hallway. What should you do?
Gently remind them to move the conversation to a private space.
What does HIPAA stand for?
Health Insurance Portability and Accountability Act.