Communication Skills
Two friends disagree on what they want to do tonight. What can they do to come to a fair solution?
Compromise
What is a conflict?
A problem, an issue, or a disagreement between people.
Who should you ask for help when you are having difficulty solving a problem?
A trusted adult (examples: teacher, family member, counselor, administrator)
What has to be broken before you can use it?
An egg.
Using "I feel..." instead of blaming someone else is what kind of statement?
I-Statement
What is a resolution?
Solving a problem
When you feel very angry during a conflict, what should you use before trying to solve the problem.
A coping skill (examples: walk away, take deep breaths, ask for help, listen to music, draw, etc.)
A piano
Paying full attention when someone else is speaking.
Active listening
What does it mean to compromise?
When both sides agree to get some of what they want but not everything. For example: Jen wants to go to the movies and Sam wants to go to the mall. They compromise by going to the mall first, and then the movies later.
You're working on a group project and someone is not doing any of the work. How can you appropriately solve this problem?
Have a respectful conversation with the person about their lack of participation and how it makes you feel. Ask the teacher for help if needed.
I have a tail and a head, but no body. What am I?
A coin.
Tone of voice, eye-contact, and body language are examples of what type of communication?
Non-verbal communication
What does it mean to put yourself in someone else's shoes?
To try and understand a person's point of view and feelings.
Why is it important to consider more than one solution to a problem?
So you can choose the best option that results in the best outcome.
What's black and white and read all over?
A newspaper.
Speaking clearly and calmly helps prevent this during a conflict.
A misunderstanding
What does it mean to escalate a conflict?
Making the argument bigger or more intense.
Two people are unable to resolve a disagreement on their own and agree to involve a neutral third party to help them communicate and reach a fair solution. What is this called?
A mediation.
I'm always in front of you but can't be seen. What am I?
The future.