Types of Conflict
Lack of this in teams can actually be a problem
What is conflict?
“We win” conflict style.
What is collaboration?
The most common trigger of workplace conflict (39%).
What are communication differences?
Improves team process early on.
What is a team charter?
Conflict is always harmful in teams.
What is False?
Disagreements about work itself, can be productive if managed well
What is Task Conflict?
“I win, you lose” style.
What is competition?
Not knowing what is expected in a role.
What are unclear expectations?
Team charters can increase this but not negatively.
What is conflict?
Lack of conflict can be a warning sign.
What is True?
A type of conflict where personal/emotional tension, usually harmful
What is Relationship Conflict?
Virtual conflict increases due to this issue.
What is miscommunication?
Deadlines that are unrealistic.
What are unreasonable time constraints?
Team charters do NOT directly improve this.
What is output quality?
Task conflict always leads to negative outcomes.
What is False?
A type of conflict - disagreements about how work gets done
What is Process Conflict?
Avoid using this to express emotions during conflict.
What are electronic messages?
Unclear performance measurement.
What are opaque performance standards?
Different paths leading to the same outcome.
What is equifinality?
Relationship conflict can damage team cohesion.
What is True?
Subgroups forming in teams.
What are faultlines?
Agreements that focus on shared interests and multiple solutions.
What are integrative agreements?
Main triggers make up what percentage of workplace conflict?
What is 91%?
Team diversity impacts this in final outputs.
What is creativity?
FOR EVERYONE!
List TWO benefits and TWO problems of conflict in teams.
What is
Benefits: creativity, better decisions, understanding
Problems: stress, poor communication, damaged relationships