Good vs. Bad
This type of conflict focuses on ideas, tasks, and project issues rather than personal evaluations.
What is Task Conflict?
This factor is at play when people clash because they are operating on completely different sets of facts.
What is an Informational?
The ultimate acronym used to describe your fallback position if a deal falls through.
What is BATNA? (Best Alternative to a Negotiated Agreement)
This passive, low-concern style leaves the problem completely unaddressed.
What is the Avoiding style?
This is the very first step a mediator must take to ensure the physical and emotional environment is safe for discussion.
What is Stabilize the Setting?
This "bad" type of conflict is highly threatening to team functioning because people get preoccupied with retaliation.
What is Relationship Conflict?
This factor influences conflict when two people look at the exact same situation but have different interpretations of it.
What is a Perceptual factor?
We enter negotiations strictly to get a outcome that is this compared to what we would get without negotiating.
What is a better outcome?
This win-lose approach features a high concern for self and a very low concern for the other party.
What is the Dominating style?
This final step of the mediation process ensures both parties leave with full clarity and terms locked in.
What is Clarify the Agreement?
Research indicates that this common issue is a leading cause of business failure.
What is too much agreement?
This factor contributes to friction when an employee feels like their organizational "turf" is being challenged by someone else.
What is a Role factor?
If an offer on the table is worse than your BATNA, the issue becomes explicitly this.
What is non-negotiable?
This highly effective problem-solving approach balances a high concern for both yourself and the other party.
What is the Integrating style?
Between stabilizing the setting and helping parties negotiate, a mediator must actively do this step to ensure both sides are heard.
What is Help the Parties Communicate?
While stressful, conflict can be a catalyst for this 10-letter word by encouraging people to voice new ideas and facilitate change.
What is innovation?
Operating on a shoestring budget or dealing with rapid, unannounced policy changes falls under this category of conflict sources.
What are Environmental factors?
True or False: To effectively manage organizational friction, a manager must have the exact solution to every conflict ready to go.
What is False? (They just need to be capable of diagnosing it and facilitating resolution).
In this style, both sides give up something important to gain other advantages that are more valuable to them.
What is the Compromising style?
After communication lines are open, this is the third core step where the mediator guides parties toward common ground.
What is Help the Parties Negotiate?