Conflict handling styles
Structural Sources of Conflict
100
Avoiding
what is best when conflict is emotionally-charged (relationship conflict) and conflict resolution cost is higher than benefits.
100
Incompatible goals
What is one party’s goals perceived to interfere with other’s goal
200
yielding
What is best when other party has much more power, issue is much less important to you than other party, and value/logic of your position is imperfect.
200
Differentiation
What is different values/beliefs; Explains cross-cultural and generational conflict
300
Compromising
What is best when parties have equal power, quick solution is required, and parties lack trust/openness.
300
Interdependence
What is conflict increases with interdependence; Parties more likely to interfere with each other
400
Problem solving
What is best when interests are not perfectly opposing, parties have trust/openness, issues are complex.
400
Scarce Resources
What is motivates competition for the resource
500
Forcing
What is best when you have a deep conviction about your position, quick resolution required, other party would take advantage of cooperation.
500
Communication Problems
What is increases stereotyping, reduces motivation to communicate, escalates conflict when arrogant