The basics of conflict communication
True or False: A time-out is considered a conflict resolution strategy
True
True or False: Knowing what factors can hinder or help conflict resolution is the best "model" for improving your own conflict communication.
True
Besides people from Papua New Guinea, which other culture were the authors interested in?
People of China
In what country did the authors of this paper conduct their research?
Germany
The ABC's of conflict
What are Avoiders, Battlers, and Collaborators (Wrench et al. 2020)
One of the main effects that conflict has on specific objectives.
What are delays?
The application of what model was studied in this research paper (hint: in the second part of the research papers title)
Culture-Based Social Ecological Conflict Model
Who were the authors of this research paper?
Nils Hellmuth and Eva-Maria Jakobs
The accepted model for conflict communication overall
(Trick questions) Many have argued for different models to guide conflict communication and most agree there is not one model to explain all facets of conflict communication
What does effective conflict communication do when it comes to avoiding further problems?
What is avoiding escalation?
Who were the authors of this paper?
Polang Forenuwe T. & Oetzel J.G.
What criteria of conflict communications did the authors of this paper determine to be significant in their study?
Professionalism, Objectivity, and Communicative Situation
What is the name of the communication technique where one person restates another's words in their own way to confirm understanding?
What is active listening?
When it comes to personal relationships, what is a potential benefit of effective conflict management?
What is a greater understanding within the relationship?
What is the term that can be used to describe one of the dynamics between the people of Papua New Guinea and the managers from China in this research paper?
Power Dynamics / Power Distance
What did most participants in this research paper indicate was the predicted preferred mode of communication for the future?
Hybrid: face-2-face and virtual
What are French & Raven's Five Bases of Power?
Informational, Coercive & Reward, Legitimate, Expert, and Referent (Wrench et al. 2020 Ch 9)
What is the term to describe one's ability to control and mediate their own emotions in order to increase the effectiveness of their communication?
What is emotional intelligence?
What was some of the main effects of culture in the work dynamics explored in this study?
Communication Styles: Chinese managers tended to prefer communication that was indirect while the people of Papua New Guinea preferred a more open style of communication, this lead to many misunderstandings.
What are the benefits of professionalism when it comes to conflict communication.
What is increased credibility and respect?