Benefits of Conflict
True/False: Most conflict is seen as positive and leads to production.
False
Constructive or destructive: Yelling at your friend for breaking his arm at his aunts funeral.
destructive
What is the range of intensity for anger?
Mild irritation to outright rage
When someone is seeking physical confrontation it's important to what?
Disengage
What if the form of conflict categorized as a routine task?
One where the group performs procedures that don't really change.
Conflict can do what to group cohesion?
Enhance it
Constructive or Destructive: Having a polite game of chess with a colleague.
constructive
The more intense the anger the more likely the outcome will be what?
Negative
When in a conflict with an aggressor you should hold your ground and what?
Refuse abuse
How is non routine task conflict categorized?
One that requires problem solving with little set procedure.
What is the product of positive conflict for an individual or within a group?
Growth
Constructive or Destructive: Arguing with an advisor on how to murder a political rival.
Constructive
What is the difference between constructive and destructive anger?
The duration and intensity
In conflict, if someone is focusing on one point of anger it's a good idea to what?
distract
What is relationship conflict?
Disagreeing with someone just because you don't like them.
What can positive conflict encourage?
Power balancing
Constructive or Destructive: Politely disagreeing with a fellow passenger on a sinking ship on who should receive the last life jacket, and then drowning them.
Destructive
The most commonly reported conflicts in the workplace include: yelling, swearing, using sarcasm, criticizing, crying, giving dirty looks, and what?
Physical Assault
In a situation of conflict where someone feels inadequate you should try to what?
Validate them
What are deeply felt struggles?
Values
What sort of problem solving can conflict promote?
Creative
Constructive or Destructive: Swearing at a cashier of a Safeway for not asking if you play monopoly, and then going home and winning monopoly.
Destructive
When anger disrupts constructive negotiations, its do to a what?
Retaliatory Response
Instead of ghost hunting for someone at fault you should assume a what?
Problem orientation
The general conditions for communication styles of conflict management are: collaborating, accommodating, compromising, avoiding, and what?
Competing