Nurse or Employer
This person is responsible for addressing conflict as soon as it happens
What is a nurse
Promoting a respectful work environment by modelling professional behavior.
What is prevention
Bullying and harassment
What is a key factor
This person is responsible for implementing policies that do not tolerate abuse of any kind.
What is an employer
Reflect on personal attitudes, motivators, values and beliefs that can affect your relationships and identify personal areas of growth/need improvement.
What is prevention
Promoting a positive environment
What is NOT a key factor
This person is responsible for educating managers and staff in communication, as well as in conflict prevention and management.
What is an employer
Validating assumptions with open dialogue rather than acting on misperceptions or assumptions.
What is management
Poor communication/lack thereof
What is a key a factor
This person is focuses on the behaviors that lead to the conflict rather than the colleague itself.
What is a nurse
Uphold organizational values, vision and mission that acknowledge the health, safety and well-being of staff.
What is prevention
Appropriate training
What is NOT a key factor
This person routinely assess the incidence of workplace conflict and implement strategies for corrective action.
What is an employer
Institute clear policies and consequences for those who breach policies aimed at preventing conflict and abuse.
What is management
Disagreement about how to handle a problem at hand.
What is a key factor