Types of Conflict
Process that occurs when someone damages something of another person
Conflict
A disagreement over a statement or concept
Content Conflict
Most likely to try a win-lose approach to conflict resolution
Competitor
Allows one side of a conflict to win at the expense of the other
Win-lose Strategy
Conflict issues caused by specific behaviors
Problem People
Occurs within groups are already formed
Intergroup Conflict
When one set of values clashes with another
Values Conflict
Uses his or her skills to blend differences of both sides
Compromiser
The majority vote will leave a minority of unhappy people without any recourse
Democratic Vote Approach
Individuals who think independently and solve problems creatively
Low Conformers
Occurs when a member breaks a rule or norm
Person vs Group Conflict
Conflict the is built into the structure of an organization
Institutionalized Conflict
Might tell both parties involved not to worry be happy
Accommodator
Conflict manager decides which side is right and which is wrong
Win-lose Arbitrary Approach
People who cause conflict that can damage morale and productivity
Envious People
Involves two people who are at odds over any number of issues
Person vs Person Conflict
Conflict that erupts over differences in self-definition
Negotiation of Selves Conflict
Brings both sides together for discussion
Collaborator
One in which both sides feel they have come out on top
Win-win Strategy
People who are never happy and constantly having problems
Whiners and Complainers
Type of conflict that involves values, loyalties or priorities
Inner Conflict
Competitor, Avoider, Compromiser, Accommodator and Collaborator Model
What is the Thomas-Kilman Conflict Model
Would rather not be around conflict at all
Avoider
Everyone gives up something
Lose-lose Strategy
People who react to any confrontation or potential conflict by shutting down
Unresponsive People