Types of Conflict
This type of conflict occurs within a person involving internal struggles with values or choices
What is intrapersonal conflict?
This is the first stage of conflict where conditions exist for conflict but none has occurred yet
What is latent conflict?
This strategy involves both sides working together to create a win–win solution
What is collaborating?
This is the process of influencing another person to reach an agreement or take action
What is negotiation?
This is repeated, health-harming mistreatment of one or more employees, including verbal abuse or intimidation
What is workplace bullying?
This type of conflict occurs between two or more people with differing beliefs or goals
What is interpersonal conflict?
This stage occurs when conflict is recognized intellectually but not yet emotionally felt
What is perceived conflict?
This strategy involves one party giving up something so the other party can win
What is accommodating (cooperating)?
This is the most common outcome of effective negotiation where both parties feel satisfied with the result
What is a win–win outcome?
This is any act or threat of physical violence, harassment, intimidation, or disruptive behavior in the workplace
What is workplace violence?
This type of conflict occurs between groups, departments, or organizations
What is intergroup conflict?
This stage is characterized by emotions such as anger, fear, and hostility
What is felt (affective) conflict?
This approach attempts to reduce emotional tension by focusing on agreements rather than differences
What is smoothing?
This type of negotiation focuses on adjusting differences between parties rather than defeating the other side
What is compromise-based negotiation?
This organizational expectation involves having no tolerance for bullying, incivility, or abusive behaviors in the workplace
What is a zero-tolerance policy?
Issues between nursing staff and administration is an example of this type of conflict
What is intergroup conflict?
This stage involves taking action such as withdrawing, competing, or resolving the conflict
What is manifest (overt) conflict?
This strategy is used when a person is aware of conflict but chooses not to address it
What is avoiding?
This negotiation outcome occurs when both parties feel they have given up too much and neither is fully satisfied
What is a lose–lose outcome?
This term describes discourtesy or disrespectful behavior toward another person, which may be overt or passive-aggressive
What is incivility?
Issues within an individual nurse is an example of this type of conflict
What is intrapersonal conflict?
This final stage represents the lasting outcomes of conflict, which may be positive or negative
What is conflict aftermath?
This strategy involves each party giving up something, often resulting in a lose–lose outcome
What is compromising?
This describes negotiation that is used in most everyday workplace interactions without formal planning
What is informal negotiation?
This process occurs when a person tries to influence another to do something and often involves compromise
What is negotiation?