Understanding
A disagreement or clash between individuals or groups
What is conflict?
Words, then thoughts, then actions produce this
What is a conflict that can escalate
The first step of our de-escalator
What is C - Cool off or Calm down.
Preaching, Sarcasm, Lecturing are examples of what
Identify, Brainstorm, Evaluate, Choose and Look at the Outcome are what ?
What are the steps of Problem solving
Disagreements expressed through words
What are verbal conflicts
Respect, Non-constructive criticism, physical resources are examples of what.
What are trigger types for conflict.
The step where Both are ready to deal with the conflict.
What is agree
This explains how you feel when something happens.
What is an I message.
These are emergency sized and need to be dealt with ASAP.
What are level 5 or Huge Problems
Conflict is always bad
What is a myth or False
This Trigger is an attempt to dominate or control others.
What is Influence and Control.
Effective Communication, Listening, I Messages are part of what step.
What is P - Point of view
Change this to an appropriate I Message
You really ticked me off when you told other people what was going on with my boyfriend.
Answers may vary
I was really angry when I heard that the information I told you about my boyfriend was told to others.
Or Variations
The size of the reaction should match the size of the what?
What is the Problem
Tangible conflicts that may involve body related altercations
What is physical conflict
Compromise, Competition and Avoidance are examples of what.
What is a conflict management style or how a conflict may be handled.
Restating, Reflection and Clarifying are part of what?
What is Active Listening.
This is an example of what kind of statement.
"Relax, you are getting too emotional"
What is Patronizing
These are day to day problems that can easily be fixed
What is a small or level one problem
Conflict endings include: win-lose, win-win and......
What is lose -lose
There are this many management styles
What is 5
The last step in our de-escalation process.
What is S - Solve
Filtering, Rehearsing what you want to say or Interrupting are examples of what?
What are Blocks to paying attention
You are failing a class is an example of what type of problem.
What is a medium sized problem. You may need help and it can't be fixed right away but it is important to fix.