Show:
Types of Conflict
Conflict Resolution techniques
Steps in Conflict Resolution
Managing Conflicts
Bonus !!!
100
What type of conflict involves only yourself?
Internal Conflict
100
What technique asks you to do this when you are wrong?
Apologize
100
How many steps are there in conflict resolution?
4
100
What are you doing when you are looking at other options?
Choosing the best alternative
100
What kind of conflict is one where a person wants to do something, but a voice inside tells him/her not to do it?
Internal Conflict
200
What type of conflict involves other people?
External Conflict
200

What technique asks you to use your ears?

Listening

200

What is the first step in conflict resolution?

Understanding the conflict

200

Paying close attention to what the other person is saying

Active listening

200
When both people can agree on a solution, but everyone doesn't get exactly what they want

Compromise

300
What type of situation where one or more of the people involved will not change her/his mind?
Non-Negotiable
300
which technique asks you to go back and forth when you both want to do something?
Take Turns
300

EXPLORING SOLUTIONS is which step in conflict resolution?

2

300

Trying to understand how someone else feels, or thinking about their point of view

Empathy

300
What are surface issues?
The FACTS!
400
What type of conflict can be resolved?
Negotiable
400
Which technique asks you to think about other people?
Consider the other person's feelings
400

What are the names of the step that allows conflicting parties to tell how they feel and what they are willing to do to end the conflict?

Reach an agreement, negotiate and compromise

400
What is a win/lose situation?
A situation when you want to win and you don't care about others.
400
What are underlying issues?
The FEELINGS the speaker has about the surface issue.
500
What is an example of a external conflict?
Maddy saw Becky talking to her boyfriend
500
If two people can't solve the problem what technique should you use?
Seek a mediator/an adult
500

Which step is trying out the solution

4th step / last step

500
What is a win/ win situation?
When you realize that the conflict is a mutual problem.
500
What should you do instead of making an quick/right away decision?
Postpone making a decision