Vocabulary
This is a disagreement or clash between two or more people.
What is conflict?
This is the last step in conflict resolution.
What is evaluating if the solution actually works or "following up"?
Saying "You're wrong, and your idea is stupid" in a calm voice will help resolve a conflict.
False.
Just....no. Don't do this.
This tool is when you try to understand how someone else feels to better resolve the problem.
What is empathy?
This is when two or more people use a formal or informal process to find a workable solution to a disagreement.
What is Conflict Resolution?
This is the second step in Conflict Resolution.
What is "identify the problem"?
Listening carefully is more likely to resolve a conflict than yelling.
True.
This is the tool where people work together towards a shared goal.
What is cooperation?
This is when two or more people give up something they wanted in order to reach an agreement.
What is compromise?
This is why brainstorming several solutions in conflict resolution matters.
What is that it: creates win_win outcomes, encourages creative solutions, builds ownership, and reduces bias?
Having the urge to blame the other person during a conflict means you're probably right about the issue.
False. Blaming the other person will make them defensive, and it just means you haven't calmed down enough before trying to resolve the problem.
This is the tool where you explain your feelings without blaming, and state what compromise you would like to see in the future.
What is an "I" Statement?
This is when you put yourself in someone else's shoes and try to see things from their perspective.
What is empathy?
This is why it is important to listen to both perspectives.
What is: it prevents misunderstandings, it reduces feelings of defensiveness, it reveals hidden needs, and it creates shared solutions?
A classmate disagrees with your idea. A good way to respond is to say "can you explain why you think that way?"
True. It allows you to hear their perspective, and therefore come to understand why they disagree.
This tool is used when both parties have stated their position and listened to the other, and then both decide to give up a little of what they want to move past the disagreement.
What is compromise?
This is the unique view that someone has of a situation.
What is perspective?
This is the first step in conflict resolution.
What is "stop and calm down"?
You should try to solve conflicts when you are still angry because you will be more honest about your feelings.
False - stop and calm down first.
This conflict resolution tool is when you pay close attention to what the other person says and try to understand what they mean.
What is Active Listening?