Basics
What is conflict?
A disagreement or problem between people.
What type of conflict happens when people do not understand each other’s words or actions?
Misunderstanding
What response means staying away from a problem or refusing to talk about it?
Avoid
What can someone do to calm down before speaking or acting?
Pause, take a few slow breaths, get water, or ask for a short break.
Who should you speak to if you are having a conflict with someone and need help resolving it?
A trusted adult
Name two groups of people that it is common to have conflict with
Friends, classmates, family members, teammates, or coworkers
What type of conflict happens when someone feels a rule or task is not fair?
Unfairness
What response means letting the other person have what they want?
Give in
What is active listening?
Letting one person speak at a time and trying to understand what the other person means.
What does good communication help people do?
Solve problems
Does conflict mean that people do not care about each other?
No, conflict is a normal part of life.
What type of conflict involves disagreements about sharing time, space, or supplies?
Limited resources
What response means pushing hard to get your own way?
Compete
What does an I-statement explain?
Your feelings and needs without blaming the other person.
What should you do when you are unsure what someone means?
Ask questions
Name two things that can lead to conflict.
Different needs, ideas, or goals
A misunderstanding
A hurtful comment
A mix-up about what people should do
What type of conflict involves people wanting different results?
Different goals
In what response does each person give up part of what they want?
Compromise
What is a shared goal?
Something both people want.
What should people focus on instead of attacking someone’s character?
The problem
What two things can make a conflict seem bigger?
Stress
Strong feelings
What type of conflict involves someone feeling ignored, left out, or disrespected?
Hurt feelings
What response means working together to find a solution that meets both people’s important needs?
Collaborate
What should people do when brainstorming solutions?
Think of several ideas before choosing one, share ideas without judging them right away, and look for choices that are safe, fair, and realistic.
Name two situations when someone should talk to a trusted adult about a conflict.
If they feel unsafe, threatened, or pressured
Someone is being bullied or harmed
The conflict keeps happening or gets worse
They cannot reach an agreement after trying to talk
The problem is too stressful to handle alone