Styles of handling conflict
Not dealing with the conflict at all is...
Avoidance
Yelling and screaming is...
Aggressive
When both parties get their needs met, it's called a ___-___ solution
Win-win
Which step involves calming strategies such as deep breathing?
Step 1: Cooling off
Can conflicts lead to positive things?
YES!
Insisting that you get your way despite the other person is...
Competing
Not standing up for yourself is...
Passive
Which step does each party tell their side of the conflict?
Step 2: Storytelling and Gathering points of view
Which step involves listening to the other person's perspective?
Step 2: Listen, Check, Share
Who would be an example of a non-formal leader?
Teacher, parent, friend, manager, artist
Putting your needs aside to help another person is...
Accomodating
Respectfully advocating for your wants, needs, and preferences is...
Assertive!
Which step sets the stage for trust and ground rules?
Step 1: Agree to mediation
Which step do you ask yourself what could you have done differently to avoid the conflict?
Step 3: Take responsibility
____-ended questions help us get more information, instead of a "yes" or "no"
Working together to find the best solution is...
Collaborating
Saying one thing, but meaning another is...
Passive-aggressive
Name a quality that mediators should have
leader, team-player, good listener, fair, non-judgemental, helpful, caring, dependable, trustworthy, kind, compassionate, empathetic
Which step do you come up with ideas to solve the problem?
Step 4: Brainstorming
What does it mean to "suppress" your emotions?
Pushing them down, ignoring them (don't do this!!)
Both people give up something to get something, meeting halfway is...
Compromising
Interrupting, judging, criticizing, and stereotyping are all examples of communication _______
Inhibitors
Which step do you thank each other for the effort put in?
Step 6: Affirm, forgive, thank
A situation that creates a sudden rush of feelings is called an emotional _______