Nature of Conflict
an incompatibility in personalities, approaches to things, or style of life.
What is personality differences?
Listen as the other person shares their point of view, instead of forming your response to what they are saying in your head
What is active listening?
Majority of the time, this will only cause the situation to get worse. This will cause conflicts to have a tendency to aggravate over time and reappear at inopportune moments.
What is Don't Ignore the Conflict?
In situations where you don’t care as strongly about the issue as the other person, if prolonging the conflict is not worth your time, or if you think you might be wrong.
What is Accommodating?
Participants not yet aware of the conflict.
What is the Latent Stage?
A disagreement between people with opposing viewpoints, ideas, or goals..
What is a disagreement?
Allow the other person to finish what they are saying and share their point of view
What is not interrupting?
Get all the facts. Find out exactly what the issue is. How is each individual perceiving the situation? What needs are not being met? What does each party see as an appropriate resolution?
What is Clarify the Conflict?
Aiming to reduce conflict by ignoring it, removing the conflicted parties, or evading it in some manner.
What is Avoiding?
The emergence or the "eruption" phase of the conflict. This event or episode may be the first appearance of the conflict, or it may be a confrontation that erupts
What is the Emergence/Eruption stage?
Negative and unjustly formed opinion, usually against people of different racial, religious groups..
What is Prejudice?
Remove yourself from the situation and take some time to breathe..
What is the best strategy when emotions are running high?
Having a meeting to hash out differences in a neutral environment. This is a time for
brainstorming, active listening, and being open to different perspectives - the goal is to come to a common understanding of what the problem is, what role each individual is playing in the conflict, and what some possible solutions might be
What is bringing involved parties together?
Seeking to find the middle ground by asking both parties to concede some aspects of their desires so that a solution can be agreed upon.
What is Compromising?
A situation in which neither side can win, but neither side wants to back down or accept loss either. Conflicts reach a point at which a sort of equilibrium sets in, in which neither side is getting any closer to achieving its goals and which no one is happy with the situation
What is the Stalemate stage?
Due to the difference in backgrounds, experiences and skills
What is difference in perspectives?
When the other person is finished speaking and you feel confused, you should..
What is asking clarifying questions to fully understand the situation
This can require some time and effort, as it requires both parties to set aside their differences and preferences and find some common ground to work towards.
What is Identifying a Solution?
Rejecting compromise and involves not giving in to others viewpoints or wants.
One party stands firm in what they think is the correct handling of a situation, and does not back down until they get their way.
What is Competing?
All conflicts, even difficult ones, eventually wind down and are to some degree transformed, so that they become manageable. This can be due to reduced grievances, change in goals, re-thinking the situation, etc..
What is De-escalation?
Conflict arises when people have different or insufficient information, or disagree over what information is relevant.
What is Information Conflict?
What is something you should never do when there is a conflict?
What is do not ignore it, address it?
Just because a solution has been identified and addressed doesn't mean it will just go away. Check in with both parties to ensure that the conflict has truly been dealt with, and that the steps identified to reach a solution are being followed.
What is Monitoring and Follow up?
Producing the best long-term results, at the same time it is often the most difficult and time-consuming to reach.
Each party’s needs and wants are considered, and a win-win solution is found so that everyone leaves satisfied. This often involves all parties sitting down together, talking through the conflict and negotiating a solution together.
What is Collaboration?
The outcome of Conflict, whether that is a resolution or dissolution. This can simply be coexistence, giving respect, and others mutual forgiveness.
What is Peace & Reconciliation?