Conflict
List 2 of the strategies for handling conflict.
1. Identify problem 2. Open communication 3. No Brainstorm solutions 4. Evaluate solutions. 5. Be willing to forgive
One question to ask when identifying the problem
What thoughts or emotions are you feeling? What event triggered the conflict? When did it start? What do you think caused it?
True or false: Forgiveness isn't the key to resolving conflict.
False
What is the definition of conflict?
A disagreement between people .
how many steps are there in conflict resolution? What is the first one?
5
Identify the problem or issue
Working together to find a compromise is under what strategy?
Brainstorming solutions
What type of communication should we encourage?
You should avoid blaming or focusing on who is right or wrong: true or false
True
Actively listening to both sides of a conflict is part of what strategy?
Open communication
Understanding the issue is what step in conflict resolution (1-5)
1
Taking time to understand the conflict is under what strategy
Identifying the problem
What is brainstorming?
Coming up with as many possible solutions to a problem
After you’ve tried a solution, what should you do next
Evaluate the solution
planning to prevent future conflict is part of which strategy?
Brainstorming solutions, evaluating solutions
Name one non-verbal way to show that you're listening during a disagreement
Nodding, making eye contact, or staying quiet.
Checking if the solution worked is under what strategy?
Evaluating the solution
What is the definition of conflict resolution?
finding a peaceful solution to a conflict
True or False: You should keep bringing up the conflict after it’s been resolved
False
Following up and checking in with each other is part of which strategy.
evaluating the solution
If the problem comes up again, what should you do?
Revisit and discuss what went wrong with the solution
If two people are arguing about something, what is the best way to identify the problem?
Find out exactly what both people are upset about
Define compromise
A compromise is when both sides give up something to reach an agreement
What are 5 conflict resolution strategies
1. Identify problem 2. Open communication 3. No Brainstorm solutions 4. Evaluate solutions. 5. Be willing to forgive
Do we set boundaries: True or False
True
What is the 5th step in conflict resolution?
Be willing to forgive