Conflict
List 2 of the 8 ground rules for handling conflict.
1. One person talks at a time 2. No physical fighting 3. No emotional or verbal abuse 4. Discuss one issue at a time. 5. Do not blame others 6. Use good eye contact 7. Take a time out if needed 8. Be tolerant of the other person's ideas and opinions
What are the correct steps for conflict?
Stop and think, stay calm, talk, listen, think ahead, come up with a solution, ask for help.
What is accommodation
What is avoidance
to give in and allow the other person to have what they want
to withdraw from the conflict and pretend nothing happened
What are the three main types of bullying?
1.Physical
2. Verbal
3. Psychological
how many steps are there in conflict resolution? What is the first one?
5
Identify the problem or issue
If you have me you want to share me, if you share me you won't have me
A secret
The more there is the less you see. What am I?
Darkness
What does peer pressure often cause?
People to go against their values and do things they usually wouldn't do.
What is the definition of bullying?
A type of violence in which one person uses threats, taunts, or violence to intimidate another again and again.
Understanding the issue is what step in conflict resolution
2
Values include differences based on what? (3 terms)
Religion, Culture, and Political Views
What are the 3 ways people respond to conflict?
Aggressive
Passive/submissive
Assertive
What are 5 conflict resolution techniques
collaborating, confrontation, avoiding, accommodating and compromising
When do arguments happen?
1. When people have opposing views
2. When disagreements are not settled
3.When people are angry
What is the third step in conflict resolution
Address and reach out to the appropriate people
What can conflict result in?
Stronger relationship, if handled peacefully.
Damaged relationship, if not handled properly.
What is the definition of conflict resolution?
Working out a conflict together and not giving up until an agreement is reached that is acceptable to each person.
What is compromise?
What is collaboration?
To meet halfway
Try to find a solution to the conflict together
I am tall when I am young and short when I am old. What am I?
A candle
What is the 4th and 5th steps of conflict resolution?
Finding solutions both individuals can support and agree on a solution and confirm expectations
What is the definition of conflict?
A disagreement between people with opposing viewpoints, interests, and needs.
What is the T.A.L.K. technique?
Take a time out before you begin negotiating
Allow each person to tell there side without interrupting
Let teach person ask q's in a calm and polite way
Keep brainstorming until a solution is reached
What is the number one technique to remember in conflict resolution?
Attitude. Attitude can create more tension and conflict or attitude can help resolve it and allow identification of a solution
What are the 3 signs of conflict?
1. Disagreement
2. Strong Emotions
3. Body Language & Behavior
What starts with the letter M, ends with the letter X, and has 5 letters in between
A mailbox