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Definition
Conflict management
Manager's Strategies
Workplace Violence
100
conflict
internal, external discord resulting from difference in ideas
100
win-win situation
ultimate goal of conflict management.
100
Structure change
transferring or discharging people, moving department under another manager.
100
Bullying

Abusive conduct that is threatening, humiliating, or intimidating in nature.


repeated health harming mistreatment of one or more person.


200
Intergroup conflict
occurs between two or more group of people or department and organization
200
Compromising

each party gives up something it wants.

must be willing to give up something of value to avoid feeling defeated.

200
Soothing one party

temporary solution used in crisis.

Manager must address issue later or technique is ineffective

200
Incivility
discourtesy or mistreatment to another person.
300
Interpersonal conflict
exist between two or more people with differing values and goals
300
Cooperating

one party sacrifices and allows the other party to win.


a win lo-lose situation, actual problem usually not solved.

300
Third party consultation

finding outside experts to facilitate communication

managers can be used as neutral party

300
Mobbing

ganging up on an individual.


Note; What one considers harmful may not be for another.

400
latent conflict
no conflict has actually occurred but implies existence of antecedent condition
400
Smoothing
one party attempts to pacify the other party to focus on agreements rather than difference.
400
Responsibility Charting
parties come together to delineate the function and responsibility of roles.
400
Consequences of workplace bullying
increase health complaints; neck pain, acute pain, and cardiovascular symptoms.
500
felt conflict

third stage, occurs when conflict is emotionalized

person may feel the presence of conflict but unaware of the roots.

500
Collaborating


all parties set aside their original goals and work together to establish a priority common goal.

assertive and cooperative means results in a win-win situation

500
Confrontation
managers urges subordinate to handle their own problems by using face to face communication to resolve issue
500
absenteeism, unemployment etc.
socio-economic effect of work violence