Types of Conflict
What type of conflict arises when team members have differing opinions or ideas about how to approach a task?
What is task conflict?
What is the technique of repeating back what someone says to confirm understanding?
This simple method involves bringing a neutral third party to help resolve the conflict.
What is mediation?
Recognizing and understanding your own emotions is an example of what emotional intelligence skill?
What is self-awareness?
A manager observes two employees arguing and suggests they meet to discuss the problem. This is an example of what type of intervention?
What is informal mediation?
This type of conflict stems from personality clashes or negative emotions between individuals.
What is relationship conflict?
This non-verbal strategy ensures openness and attention during a conversation.
What is maintaining eye contact?
A technique where parties work together to find a win-win solution is called what?
What is collaboration?
This emotional intelligence skill involves managing your emotions to stay calm in tense situations.
What is self-regulation?
What is the term for addressing a conflict immediately rather than letting it escalate?
What is early intervention?
What type of conflict involves incompatibilities in personal values or ethical principles?
What is value conflict?
What is a communication strategy where individuals express their needs and opinions respectfully without being aggressive?
What is assertive communication?
This approach involves one party giving up something to satisfy the other party.
What is accommodation?
Being able to understand and share the feelings of others is known as what?
What is empathy?
The process of identifying stakeholders in a workplace conflict is an example of what resolution step?
What is conflict assessment?
When resources like budget, time, or equipment are limited, this type of conflict often occurs.
What is resource conflict?
What is the term for clarifying ambiguous statements to avoid misunderstandings?
What is paraphrasing?
When neither party fully wins or loses, but a middle ground is found, it is called what?
What is compromise?
What is the term for using your emotional intelligence to guide interpersonal relationships effectively?
What is social skill?
Encouraging a team to establish norms for resolving future conflicts is an example of what proactive strategy?
What is conflict prevention?
This term describes a situation where conflict arises between employees and management due to power dynamics or differing goals.
What is hierarchical conflict?
This communication method involves asking open-ended questions to better understand the other person's perspective.
What is inquiry?
A conflict resolution strategy that temporarily avoids the issue is called what?
What is avoidance?
Identifying triggers that escalate conflict is part of developing what emotional intelligence competency?
What is emotional awareness?
When handling workplace conflict, this formalized meeting process involves HR and detailed documentation.
What is formal grievance handling?