Conflict Resolution Basics
What is a conflict?
A disagreement between people due to differences in opinion, work style, or expectations.
True or False: It's okay to yell at a coworker if they are wrong.
False! Always remain professional.
A fashion designer and a stylist disagree on an outfit for a magazine shoot. What is a professional way to resolve the issue?
Discuss the problem calmly, suggest a compromise, and focus on the final vision.
What does “active listening” mean?
Paying close attention, asking questions, and repeating back what was said to confirm understanding.
Why is communication important in fashion careers?
It helps teams collaborate, prevents misunderstandings, and ensures a clear vision.
Name one common cause of conflict in the fashion industry.
Personality differences, work stress, creative disagreements, miscommunication, etc.
Why is emotional intelligence important in conflict resolution?
It helps you understand and manage your own emotions while also recognizing how others feel.
A model refuses to wear an outfit at a photoshoot. What should the designer do?
Listen to the model's concerns and try to adjust the outfit or styling.
Why is compromise important in fashion careers?
It helps resolve creative disagreements and keeps the team working smoothly.
What is the difference between aggressive and assertive communication?
Aggressive is forceful and rude; assertive is confident but respectful.
Why is staying calm important in a disagreement?
It helps prevent the conflict from escalating and allows for rational problem-solving.
What is an example of an unprofessional response to conflict?
Ignoring the issue, yelling, refusing to work together, posting complaints on social media, etc.
A fashion store manager has an angry customer demanding a refund on a sale item. What should the manager do?
Stay professional, explain the store policy, and offer an alternative solution, like an exchange.
What should you do if a conflict gets too heated?
Take a break and return to the discussion when everyone is calmer.
A manager asks you to change a design, but you disagree. How should you respond?
Professionally explain your reasoning while staying open to feedback.
What does "compromise" mean in conflict resolution?
Finding a middle ground where both sides give up something to reach an agreement.
What should you do if you cannot resolve a conflict on your own?
Seek help from a supervisor or mediator.
A coworker takes credit for your design idea. How should you handle this conflict?
Speak to them privately and professionally about the issue. If needed, involve a supervisor.
What is a win-win solution?
A solution that benefits both sides in a conflict.
Name a fashion leader known for handling conflicts professionally.
Anna Wintour is known for making tough decisions while maintaining professionalism.
What is the first thing you should do when someone is upset in a conflict?
Listen to their concerns before responding.
Why is it important to respect different work styles in fashion careers?
Fashion professionals have different creative visions and approaches; respecting differences leads to better teamwork.
A fashion team is struggling because one team member is not completing their tasks. What can be done?
Address the issue calmly, ask if they need help, and involve management if the problem continues.
Name one example of a famous fashion dispute and how it was resolved.
The feud between Karl Lagerfeld and Yves Saint Laurent was handled through competition but remained professional in the industry.
What is the best way to give constructive feedback to a coworker?
Use “I” statements, focus on the issue (not the person), and suggest improvements respectfully.