Getting Along
A co-worker called you a rude name. What could you do?
Ignore them/brush it off, talk it out (calmly)
You are working in a team with other co-workers and someone isn't doing their part. What could you do?
Politely remind them of the task at hand, encourage everyone to participate, speak to supervisor if needed
What is the ultimate goal of conflict resolution?
Finding a positive resolution
You are working in a team at work and no one is talking to each other to try and figure on how to achieve your goal. What cause of conflict is this?
Poor communication
Every workplace has certain _______ that it expects employees to follow.
Rules, guidelines, ethics
You and another co-worker are given a job task that you both want to do, but only one of you can. What do you do?
Talk about it calmly, Compromise, Find a common agreement
You see that your co-worker is trying to do a task, but you know it would be easier for two people to complete. What could you do?
Volunteer to assist them. If you are unable to help, find someone else who could
When clearly explaining the conflict at hand, this type of language should be used.
Positive, professional
Conflict can happen when individuals put their own interests in front of the best interests of the workplace. This type of conflict is caused by..
Different interests
If a situation/conflict happens and you don't know what to do, what can you do?
Ask for help, check the employee handbook
Your supervisor is ordering lunch for everyone and when you make your restaurant suggestion, your co-worker says, "Ew, that place is gross! That's a stupid choice." How could you handle this?
You can ignore it. You can also take a "time out" if needed, politely share that you want to solve this problem, try to compromise, remain calm
Define Teamwork
The willingness of a group of people to work together to reach a shared goal
When resolving an issue with a co-worker, things get heated and both of you get upset. Walking away to collect yourself is called what?
Taking a "time out"
You are working harder than your co-workers and this upsets you. They never do their jobs tasks and you always have to pick up the slack. What is this cause of conflict?
Poor performance
It is ok to prefer to work alone, but it is also important to know how to work in a ______.
Team
Someone at work did something that bothered you, and you want to talk to them about it. How could you approach this conversation?
Calmly let them know what's bothering you, stick to the issue at hand, communicate how you want to solve the problem
Teamwork at work is important for many reasons. What is an example of one of those reasons?
Efficiency, "idea factory", provides a learning experience, better communication, sharing the working load, creates a support network
When working on a solution, you want to find one that who agrees on?
Everyone involved
People see the world differently- sometimes conflict can occur when others have a hard time accepting these differences. This is called having..
Different values
When a conflict happens at work, what SHOULDN'T you do?
Negatively engage, "fight or flight"
Your co-worker makes a negative comment about you to your supervisor and you get upset. How could you address this?
Clearly explain that what they said bothered you, share that you'd like to solve this problem, stick to the issue at hand, work together on finding a solution, refer to employee handbook
A good teammate has many traits. Name three.
Includes but not limited to: honesty, shares the workload, reliable, fair, compliments others, treats others the way they want to be treated, good communicator, positive attitude
When working to resolve a conflict, it is important to stick to the issue at hand. What does this mean?
It may be tempting to name call or bring up past issues. However, it is important to just talk about the issue that caused the conflict in the first place
All work environments are made up of people with different ___________. Conflict can arise when co-workers don’t accept one another.
Personalities
What is your favorite part about work-based learning so far?
Whatever you tell us is right :)