Conflict Resolution
Keep this relaxed and neutral when addressing conflict in person.
What is body language?
This style aims to win at all costs.
What is competition?
This strategy involves all parties working together to solve a problem.
What is collaboration?
This pose often tells the other person that you are guarded and might not budge in compromise.
What is arms folded over chest?
This describes a therapeutic technique to calm or comfort the self.
What is self-soothing?
This is the act of summarizing and restating what someone has said to ensure the user understands.
What is active listening?
This style seeks a win-win solution.
What is collaboration?
This neutral third party can help facilitate conflict resolution.
What is a mediator?
This facial expression typically indicates upset or dissatisfaction.
What is a frown/scowl?
Doing this can pause a situation before it escalates and promote clearer thinking by drawing oxygen to the brain.
What is deep-breathing?
This type of question encourages discussion and avoids yes/no answers.
What is an open-ended question?
This style prioritizes the relationship over winning the conflict.
What is accommodating?
This method helps parties in a dispute explore solutions that satisfy everyone.
What is negotiation?
This position creates a "towering" stance that some people find intimidating or aggressive.
What is standing over someone?
This skill helps people work together toward a common goal.
What is cooperation?
These can escalate conflict without a spoken word if perceived as aggressive.
What are nonverbal cues?
This style finds a "middle ground" where both parties give up something.
What is compromise?
This process involves acknowledging emotions before addressing the problem.
What is (emotional) validation?
This tight body posture might indicate that someone is ready to fight or flee.
What is rigid?
This technique involves naming feelings out loud.
What is (emotional) labeling?
This phrase starts a non-blaming way to express feelings.
What is an "I-statement"?
This style dodges accountability or projects faults on others.
What is avoidance?
This document may outline expectations and resolve potential conflicts in teams.
What is a (team) charter?
This noisy way of communication is usually unproductive in conflict as it is often perceived as threatening, unreceptive, or silencing.
What is voice-raising/yelling?
This is the ability to understand how someone else feels and meet them where they are emotionally, as opposed to simply feeling "bad for them".
What is empathy?