Foundation
AN OPEN CLASH OR DISAGREEMENT
WHAT IS CONFLICT?
HEARING ATTENTIVELY
WHAT IS LISTENING?
WORKING JOINTLY TOWARD A GOAL
WHAT IS COLLABORATION?
REDUCING INTENSITY
WHAT IS DE-ESCALATION?
A PHYSICAL SENSATION OR EMOTION
WHAT IS FEELING?
BRINGING ABOUT SETTLEMENT
WHAT IS MEDIATION?
EXPRESSING A NEED/DESIRE
WHAT IS REQUEST?
AGREEMENT BY A GROUP
WHAT IS CONSENSUS?
BRINGING RENEWAL OR HEALING
WHAT IS RESTORATIVE?
WANT OR REQUIREMENT
WHAT IS NEED?
A PLAN TO RESOLVE A PROBLEM
WHAT IS RESOLUTION?
UNDERSTANDING ANOTHER’S FEELINGS
WHAT IS EMPATHY?
RESPONSIBILITY TO SOMEONE
WHAT IS ACCOUNTABILITY?
A TEMPORARY STOP
WHAT IS PAUSE?
THINKING THROUGH SOLUTIONS
WHAT IS PROBLEM-SOLVING?
DISCUSSION TO REACH AGREEMENT
WHAT IS NEGOTIATION?
RESTATING MESSAGE DIFFERENTLY
WHAT IS PARAPHRASE?
LIMIT OR ACCEPTABLE LINE
WHAT IS BOUNDARY?
ACKNOWLEDGING FEELINGS
WHAT IS VALIDATION?
BRINGING THINGS INTO ORDER
WHAT IS REGULATION?
BOTH SIDES MAKE CONCESSIONS
WHAT IS COMPROMISE?
WAY OF VIEWING A SITUATION
WHAT IS PERSPECTIVE?
BELIEF IN RELIABILITY
WHAT IS TRUST?
AWARENESS OF ONE’S STATE
WHAT IS MINDFULNESS?
HIGH REGARD OR ESTEEM
WHAT IS RESPECT?