Conflict Resolution
Keep this relaxed and neutral when addressing conflict in person.
What is body language?
This style aims to win at all costs.
What is competition?
This strategy involves all parties working together to solve a problem.
What is collaboration?
This goes around the world but never leaves the corner.
What is a stamp?
This describes a therapeutic technique to calm or comfort the self.
What is self-soothing?
This is the act of summarizing and restating what someone has said to ensure the user understands.
What is active listening?
This style seeks a win-win solution.
What is collaboration?
This neutral third party can help facilitate conflict resolution.
What is a mediator?
What kind of room has no windows, doors, floors, or ceilings?
What is a mushroom?
Doing this can pause a situation before it escalates and promote clearer thinking by drawing oxygen to the brain.
What is deep-breathing?
This type of question encourages discussion and avoids yes/no answers.
What is an open-ended question?
This style prioritizes the relationship over winning the conflict.
What is accommodating?
This method helps parties in a dispute explore solutions that satisfy everyone.
What is negotiation?
I have cities, but no houses; forests, but no trees; and rivers, but no water. What am !?
What is a map?
This skill helps people work together toward a common goal.
What is cooperation?
These can escalate conflict without a spoken word if perceived as aggressive.
What are nonverbal cues?
This style finds a "middle ground" where both parties give up something.
What is compromise?
This process involves acknowledging emotions before addressing the problem.
What is (emotional) validation?
What comes once in a minute, twice in a moment, but never in a thousand years?
What is the letter M?
This technique involves naming feelings out loud.
What is (emotional) labeling?
This phrase starts a non-blaming way to express feelings.
What is an "I-statement"?
This style dodges accountability or projects faults on others.
What is avoidance?
This document may outline expectations and resolve potential conflicts in teams.
What is a (team) charter?
I am a word of five letters. If you remove my first letter, I sound the same. If you remove my middle letter, I still sound the same. What word am I?
What is the word EMPTY?
MPTY
MTY
This is the ability to understand how someone else feels and meet them where they are emotionally, as opposed to simply feeling "bad for them".
What is empathy?