1
Conflict is...
when two or more people want different things.
Type of conflict "Within People"
Intrapersonal
Type of Conflict "Between People"
Interpersonal
Type of conflict "Between Groups"
Intergroup
Type of conflict "Within Groups"
Intragroup
Win-Win
Win-Lose
Lose-Lose
Name 1 conflict style
Avoiding-- • Accommodating-- • Forcing-- • Compromising--. • Collaborating--
The first "D" in D.E.C.I.D.E stands for what?
Define the problem
cannot be answered with a yes, no, or very brief response
Open ended question
usually elicits a brief response or one-word
Close ended question
stating what you need from your point of view.
I statements
changes negative or hostile language to neutral language.
Reframing
List 3 forms of Nonverbal Communication
• Facial expressions • Posture • Eye contact • Leaning forward • Nodding • Open body posture • Hand gestures • Appropriate encouragers (uh-uh, oh, no, ok, yeah) • Showing empathy
The second "D" in D.E.C.I.D.E stands for?
Develop a plan to implement your decision
Acting on a bias; choice based on bias.
Prejudice
A preference that affects judgment.
Bias
Which conflict style states that the Issue and relationship both are insignificant.
Avoiding
Which conflict style states that the Relationship and issue are both important (takes more time).
Collaborating
Which conflict style states that The issue is more important than the relationship.
Forcing
a way in which two or more people try to resolve a conflict.
Collaboration
What is the final step when developing a Win-Win outcome through communication and collaboration?
Come up with a plan to carry out the solution.
Asking open-ended questions to understand better.
Clarifying
In your own words, explain what the other person said.
Paraphrasing
What are 2 benefits of communication?
Improved relationships. • Increased understanding of others. • Higher awareness of different communication styles. • Better awareness of self and how we communicate with others. • Improved ability to analyze mass media. • Improved ability to resolve conflicts. • Better feelings and ability to relate to others. • To help each participant learn and practice active listening skills.
List 3 tips/hints for dealing with conflicts on a one-to-one basis
TAKE TIME TO COOL OFF, THINK ABOUT THE PERSON AS A PERSON, KNOW YOUR AIM , TRY TO UNDERSTAND WHAT THE OTHER PERSON IS SAYING , FIND SOMETHING YOU CAN AGREE ON, BE SPECIFIC WHEN YOU INTRODUCE A GRIPE, ASK FOR AND GIVE FEEDBACK ON MAJOR POINTS, NEVER ASSUME, FORGET THE PAST AND STAY WITH THE PRESENT