"Leaving well enough alone" is an example of what?
What is avoiding
100
Being a what tends to result in effective communication and conflict resolution?
What is an active listener
100
You must do this in order to have alternative solutions
What is brainstorm
100
You must identify each side's ______ and _____.
What is interests and needs
100
Ordering someone to think or do something is an example of what?
What is impeding communication
200
Issues that may never get addressed are an example of what?
What is Potential Limitations
200
Conflict resolution is highly dependent upon what?
What is good communication skills
200
You must determine the ________ & _________ of each possible solution
What is advantages and disadvantages
200
You must use _________ ________ and speaking techniques
What is productive listening
200
Conflict is ______ & ________
What is natural and inevitable
300
When discussing and defining the problem, one should identity each side's ____ and _____..
What is interests and needs
300
You must determine your ____ and _____ of the conflict
What is goal and style
300
You must choose solutions that are _______ __________ to all parties
What is mutually satisfactory
300
You need these two 'positives' when in the actual confrontation
What is intentions and attitude
300
"Soft bargaining" or "Killing your enemy with kindness" is called what?
What is accommodating
400
When determining the advantages and disadvantages of each possible solution, one must consider the _______ and be ______
What is consequences and realistic
400
During the actual confrontation you must state what?
What is positive intentions
400
You must consider the _______ and be ______
What is consequences and realistic
400
Each party needs equal amount of time doing what..
What is to speak and actively listening
400
All people need these four things for conflict resolution..
What is control, respect, fairness and space
500
When confronting is too dangerous or damaging, it is called...
What is Potential Uses
500
During the actual confrontation, you must do what?
What is set the tone
500
You need to make sure solutions are _____, ______ & ____...
What is specific, balanced and fair
500
If necessaary, discuss these three things
What is assumptions, suspicisions and values
500
Before the confrontation, name the four questions you should ask yourself
What is
What is specifically concerns me about this conflict?
How does this affect me?
Why is this important to me?
What would make this situation better for me?